Resolve Enterprise

What Resolve Enterprise is

Resolve Enterprise manages business processes such as incidents, complaints, complex cases, and investigations. It covers case handling from intake and task assignment through deadlines, correspondence, documents, resolution, reporting, and analysis. Rules-based workflows establish steps and responsibilities, while ad hoc tasks can accommodate departures from the standard process. The browser-based Web Client searches across cases, people, and document content, with predictive search and inline previews. Case documents are stored centrally and can be checked in or out, locked, and prepared using Microsoft Word mail merge templates. Reports can cover case volumes, turnaround times, and average cost per case, and can be scheduled for distribution. Integrations exchange information with other applications, refresh lookup data, and run batch updates. Administrators define access rules, and user actions are date- and time-stamped in an audit trail. Hosting is available on premises, in a customer data centre, or through managed hosting, which the vendor describes as including Australian data sovereignty. Pricing is available on request.