Resolve Enterprise

Visit site Alternatives

Score6.2

Rank#5 of 25

Free planNo

Runs onWeb, Windows

Summary

Resolve Enterprise manages business processes such as incidents, complaints, complex cases, and investigations. It covers case handling from intake and task assignment through deadlines, correspondence, documents, resolution, reporting, and analysis. Rules-based workflows establish steps and responsibilities, while ad hoc tasks can accommodate departures from the standard process. The browser-based Web Client searches across cases, people, and document content, with predictive search and inline previews. Case documents are stored centrally and can be checked in or out, locked, and prepared using Microsoft Word mail merge templates. Reports can cover case volumes, turnaround times, and average cost per case, and can be scheduled for distribution. Integrations exchange information with other applications, refresh lookup data, and run batch updates. Administrators define access rules, and user actions are date- and time-stamped in an audit trail. Hosting is available on premises, in a customer data centre, or through managed hosting, which the vendor describes as including Australian data sovereignty. Pricing is available on request.

Who it is for

Resolve Enterprise is intended for government, regulated industries, and private enterprises handling incidents, complaints, or investigations. It may suit teams that need managed workflows, document handling, access controls, and case reporting.

What is good

Tracks cases from logging through analysis
Supports rules-based workflows and ad hoc tasks
Searches cases, people, and document content
Offers on-premises, customer-centre, and managed hosting

What to know first

Pricing is available on request
Optional onsite, dedicated, and extended-hours support may require additional offerings

Verdict

Resolve Enterprise brings case workflows, document management, reporting, and audit controls together. Prospective customers need to contact the vendor for pricing and can choose among several hosting approaches.

Resolve Enterprise plans and pricing

All plans

Resolve Enterprise Not published Pricing requires contacting the vendor; the product page offers a demo resolvesoftwaregroup.com · 2 Oct 2026

Compared on complaint management software

Intake channels: omnichannelresolvesoftwaregroup.com
Workflow automation: Yesresolvesoftwaregroup.com
Escalation rules: Yesresolvesoftwaregroup.com
Investigation tools: Yesresolvesoftwaregroup.com
SLA tracking: Yesresolvesoftwaregroup.com
Reporting depth: advancedresolvesoftwaregroup.com

Facts

What it does: Resolve Enterprise manages business processes ranging from incidents and complaints to complex cases and investigations.resolvesoftwaregroup.com · 2 Oct 2026
Case lifecycle: It supports case handling from logging and task allocation through deadlines, correspondence, documents, resolution, reporting, and analysis.resolvesoftwaregroup.com · 2 Oct 2026
Reporting: Reports can show case volumes, turnaround times, and average cost per case, and can be scheduled and distributed.resolvesoftwaregroup.com · 2 Oct 2026
Web client: The Web Client runs in a browser and includes global search across cases, people, and document content, with predictive search and inline previews.resolvesoftwaregroup.com · 2 Oct 2026
Documents and templates: Documents are stored centrally against cases, and users can check them in or out, lock them, and use Microsoft Word mail merge templates.resolvesoftwaregroup.com · 2 Oct 2026
Integrations: The integration framework exchanges information with internal and external applications, refreshes lookup data, and runs batch updates.resolvesoftwaregroup.com · 2 Oct 2026
Security and audit: Administrators can define broad or targeted access rules, and user actions are date and time stamped in an audit trail.resolvesoftwaregroup.com · 2 Oct 2026
Hosting: The vendor offers infrastructure on premises, in a customer data centre, or through its managed hosting service, which it describes as including Australian data sovereignty.resolvesoftwaregroup.com · 2 Oct 2026
Support: Licensed customers receive support desk service, with optional onsite, dedicated, and extended-hours support offerings.resolvesoftwaregroup.com · 2 Oct 2026
Intended customers: The vendor describes its solutions as serving government, regulated industries, and private enterprises.resolvesoftwaregroup.com · 2 Oct 2026
Company ownership: Resolve Software Group says it is a subsidiary of Jonas Software.resolvesoftwaregroup.com · 2 Oct 2026

Company

Company headquarters: Resolve Software Group lists its head office at 18–20 Prospect Street, Box Hill, Victoria 3128, Australia.resolvesoftwaregroup.com · 2 Oct 2026
Headquarters: Box Hill, Victoria, Australiaresolvesoftwaregroup.com · 28 Sept 2026