IQVIA SmartSolve Complaint Management
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VisitIQVIA SmartSolve Complaint Management vs Resolve Enterprise
Resolve Enterprise
5.4#20 in complaint management softwareWebWindows
VisitWhat both publish
| Fact | IQVIA SmartSolve Complaint Management | Resolve Enterprise |
|---|---|---|
| Company headquarters | IQVIA lists its executive headquarters in Research Triangle Park, Durham, North Carolina. | Resolve Software Group lists its head office at 18–20 Prospect Street, Box Hill, Victoria 3128, Australia. |
| Headquarters | Durham, North Carolina, USA | Box Hill, Victoria, Australia |
| Hosting | The fact sheet describes SmartSolve as an AI-enabled, Microsoft Azure-based platform. | The vendor offers infrastructure on premises, in a customer data centre, or through its managed hosting service, which it describes as including Australian data sovereignty. |
IQVIA SmartSolve Complaint Management plans
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
Resolve Enterprise plans
- Resolve EnterprisePriced on request
Pick IQVIA SmartSolve Complaint Management if…
SmartSolve Complaint Management is intended for life sciences organizations handling global complaints, regulatory reporting, and post-market surveillance. Its Quality intake portal is intended for field personnel and extended demand-chain partners, including healthcare professionals, clinical investigators, and customers.
Pick Resolve Enterprise if…
Resolve Enterprise is intended for government, regulated industries, and private enterprises handling incidents, complaints, or investigations. It may suit teams that need managed workflows, document handling, access controls, and case reporting.