IQVIA SmartSolve Complaint Management

Visit site Alternatives

Score6.6

Rank#5 of 37

Free planNo

Runs onAndroid, iOS, Web

Summary

IQVIA SmartSolve Complaint Management is an AI-powered system for life sciences organizations managing complaints, regulatory reporting, and post-market surveillance. Complaint information can arrive through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect. Configurable decision trees help distinguish complaints and adverse events from other inquiries and guide investigation and reporting. Preconfigured decision trees support reportability workflows for the FDA, EU, Health Canada, Japan, Australia, the UK, and Switzerland; electronic reporting and integration to CDRH, MedDRA, and IMDRF codes are also supported. AI features include language-processing extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics. Built-in reporting tracks recurring complaints, resolution times, and historical data, while Quality Intelligence uses Microsoft Power BI. SmartSolve connects with nonconformance, CAPA, change management, and document management modules. The fact sheet lists role-based security, password authentication, audit trails, and ISO 27001 and ISO 9001 certification. It describes the platform as Azure-based. Pricing is not published; prospective customers are invited to contact IQVIA.

Who it is for

SmartSolve Complaint Management is intended for life sciences organizations handling global complaints, regulatory reporting, and post-market surveillance. Its Quality intake portal is intended for field personnel and extended demand-chain partners, including healthcare professionals, clinical investigators, and customers.

What is good

Accepts complaints through multiple intake channels.
Decision trees guide complaint evaluation and reporting.
Supports reportability workflows across seven listed jurisdictions.
Built-in reporting covers recurring complaints and resolution times.
Connects with other SmartSolve quality modules.

What to know first

Pricing is not published.
IQVIA directs prospective customers to contact sales.
No trial terms are stated on the opened product pages.

Verdict

SmartSolve brings complaint intake, evaluation, and reporting workflows together for life sciences use. Organizations will need to contact IQVIA for pricing and further sales information.

IQVIA SmartSolve Complaint Management plans and pricing

All plans

SmartSolve Complaint Management Not published Pricing not published; IQVIA invites prospective customers to contact sales secure.constellation.iqvia.com · 4 Oct 2026

Compared on quality management software

Intake channels: webiqvia.com
Workflow automation: Yesiqvia.com
Escalation rules: Yesiqvia.com
Investigation tools: Yesiqvia.com
Reporting depth: advancediqvia.com

Facts

Purpose: The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance.iqvia.com · 4 Oct 2026
AI features: The fact sheet describes NLP extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics.iqvia.com · 4 Oct 2026
Intake: Complaint data can enter through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect.iqvia.com · 4 Oct 2026
Complaint evaluation: Configurable decision trees help users distinguish complaints and adverse events from other inquiries and guide consistent investigation and reporting.iqvia.com · 4 Oct 2026
Regulatory reporting: Preconfigured decision trees support reportability workflows for FDA, EU, Health Canada, Japan, Australia, UK, and Switzerland.iqvia.com · 4 Oct 2026
Reporting integrations: The fact sheet says the system supports electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes.iqvia.com · 4 Oct 2026
Quality modules: Complaint Management connects with SmartSolve Nonconformance, CAPA, Change Management, and Document Management modules.iqvia.com · 4 Oct 2026
Security and compliance: The product fact sheet lists role-based security, password authentication, and audit trails for FDA 21 CFR Part 11 and EU Annex 11 compliance, and says SmartSolve is ISO 27001 and ISO 9001 certified.iqvia.com · 4 Oct 2026
Hosting: The fact sheet describes SmartSolve as an AI-enabled, Microsoft Azure-based platform.iqvia.com · 4 Oct 2026
Analytics: Built-in reporting and trending cover recurring complaints, resolution times, and historical data; Quality Intelligence is powered by Microsoft Power BI.iqvia.com · 4 Oct 2026
Intended users: The Quality intake portal is intended for field personnel and extended demand chain partners including healthcare professionals, clinical investigators, and customers.iqvia.com · 4 Oct 2026
Sales and trial information: IQVIA directs interested organizations to request a conversation through a contact form; the opened product pages did not state pricing or trial terms.secure.constellation.iqvia.com · 4 Oct 2026
Company founding: IQVIA’s company history says IQVIA emerged in 2016 from the union of IMS Health and Quintiles.jobs.iqvia.com · 4 Oct 2026

Company

Company headquarters: IQVIA lists its headquarters at 2400 Ellis Road, Durham, North Carolina 27703, USA.ir.iqvia.com · 4 Oct 2026
Founded: 2016iqvia.com · 28 Sept 2026
Headquarters: Durham, North Carolina, USAiqvia.com · 28 Sept 2026