GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs Resolve Enterprise
Resolve Enterprise
5.4#20 in complaint management softwareWebWindows
VisitWhat both publish
| Fact | GovMetric CaseTracker | Resolve Enterprise |
|---|---|---|
| Headquarters | Oakham, Rutland, UK | Box Hill, Victoria, Australia |
| Hosting | CaseTracker is delivered as a public-cloud SaaS service and the product page states AWS hosting with data stored and processed in the EU/UK (Ireland). | The vendor offers infrastructure on premises, in a customer data centre, or through its managed hosting service, which it describes as including Australian data sovereignty. |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | The integration framework exchanges information with internal and external applications, refreshes lookup data, and runs batch updates. |
| Reporting | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. | Reports can show case volumes, turnaround times, and average cost per case, and can be scheduled and distributed. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | Licensed customers receive support desk service, with optional onsite, dedicated, and extended-hours support offerings. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Resolve Enterprise plans
- Resolve EnterprisePriced on request
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick Resolve Enterprise if…
Resolve Enterprise is intended for government, regulated industries, and private enterprises handling incidents, complaints, or investigations. It may suit teams that need managed workflows, document handling, access controls, and case reporting.