
Complyr
6.5#5 in complaint management softwareFrom £588 a yearWeb
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| Fact | Complyr | Intelex Inspection Management |
|---|---|---|
| Headquarters | London, England, UK | Toronto, Ontario, Canada |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | The platform has a REST API, and Intelex describes API connections with other systems as a way to share data and automate processes. |
| Intended users | Complyr describes its product as built for regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. | The product page describes features for managers and frontline workers, including mobile inspections and real-time task updates. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | Inspection Management helps organizations schedule, perform, and act on safety, quality, and environmental inspection findings in one platform. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | The product provides a data visualization dashboard and allows inspection data exports for reporting. |
| Security | The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. | Intelex lists SOC 2 and SOC 3 reporting, EU GDPR compliance, HIPAA compliance, and ISO/IEC 27001:2022 certification. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | The inspection product page describes onboarding and ongoing technical support via live chat, phone, and email ticketing. |
Complyr suits regulated complaint teams that need structured case files, controlled workflows and reporting. It is also relevant to teams handling FCA DISP or Consumer Duty obligations and coordinating with customers or third parties through a secure portal.
You want what its maker publishes above — check its page for the details.