TurnFriendly Financials
The facts below are what the maker publishes about TurnFriendly Financials, checked and dated. Our editors have not written about it yet.
The facts
Each one read from TurnFriendly Financials's own pages, with the date it was checked.
What it does
- Access controls
- The feature list describes individual read, change, and approval permissions, central user profile administration, data view permissions, single sign-on, and LDAP.checked 8 Oct 2026
- Additional interfaces
- The feature list names Exchange and Lotus Notes, LDAP, document management, CTI telephony, banking connectors, SAP-FAKT, BaFin web services, CSV and Excel exports, data warehouses, Word and email.checked 8 Oct 2026
- AnsFuG reporting
- The AnsFuG components identify relevant issues and automatically generate employee and complaint message data for reporting.checked 8 Oct 2026
- Banking compliance
- Its AnsFuG module identifies relevant issues and generates employee and complaint report data for supervisory reporting.checked 8 Oct 2026
- Banking workflows
- Financials supports automatic process distribution, an AnsFuG module, core system integration, BaFin-compliant reports and PSD2 incident handling.checked 8 Oct 2026
- Broader integration options
- The platform lists Exchange and Lotus Notes mail, LDAP, document management, customer data, HR systems, telephony, banking and inventory systems, and SOAP/REST web services among its integration options.checked 8 Oct 2026
- Case management
- The platform handles customer concerns from receipt through response in one system, with case histories, categorization and configurable status workflows.checked 8 Oct 2026
- Case workflows
- The product supports automatic process distribution, skills-based routing, to-do lists, resubmissions, and dashboards for open processes.checked 8 Oct 2026
- Deployment
- The feature list describes the system as web-based and available as SaaS or on-premise.checked 8 Oct 2026
- Deployment and architecture
- The feature list describes the system as web-based and available as SaaS or on-premise.checked 8 Oct 2026
- Financial workflows
- Banking features include SEPA, PSD2 incident handling, reimbursement release processes, and BaFin-compliant reports.checked 8 Oct 2026
- Insurance complaints
- For insurers, the system collects, categorizes and evaluates complaints and generates complaint reports.checked 8 Oct 2026
- Integrations
- The maker lists standard SAP interfaces, adapters for proprietary systems, parallel connections to multiple customer master data systems, and integrations for HR, mail servers, call centers and banking systems.checked 8 Oct 2026
- Intended users
- The maker says TurnFriendly Financials is used by branch and direct banks and is designed for banks, insurance companies and other financial service providers.checked 8 Oct 2026
- Portals
- Company-specific service portals accept customer concerns and let bank advisers retrieve information, with single sign-on.checked 8 Oct 2026
- Purpose
- TurnFriendly Financials manages queries, complaints, claims, reclaims, feedback and other concerns for banks, insurers and financial service providers.checked 8 Oct 2026
- Reporting
- The platform feature list advertises more than 60 online reports, including customer, product, process, branch, cost, and lead-time reporting.checked 8 Oct 2026
- Security and access
- The feature list describes authorization controls for reading, changing and approving functions, central user profiles, data-view permissions, single sign-on and LDAP.checked 8 Oct 2026
- Security and privacy
- The company says GDPR compliance and data protection are priorities and states that it uses high standards when developing secure software.checked 8 Oct 2026
- Support
- TurnFriendly invites prospective customers to contact its team or talk to an expert for questions.checked 8 Oct 2026
The company
- Company
- TurnFriendly Software GmbH is based in Nuremberg, Germany, and its founder says the company was founded in 2001.checked 8 Oct 2026
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- The contact page lists the company address as Schillstraße 4, 90491 Nürnberg, Germany.checked 8 Oct 2026
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