GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs TurnFriendly Financials
TurnFriendly Financials
5.6#16 in complaint management softwareWeb
VisitWhat both publish
| Fact | GovMetric CaseTracker | TurnFriendly Financials |
|---|---|---|
| Founded | 2006 | 2001 |
| Headquarters | Oakham, Rutland, UK | The contact page lists the company address as Schillstraße 4, 90491 Nürnberg, Germany. |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | The maker lists standard SAP interfaces, adapters for proprietary systems, parallel connections to multiple customer master data systems, and integrations for HR, mail servers, call centers and banking systems. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | TurnFriendly Financials manages queries, complaints, claims, reclaims, feedback and other concerns for banks, insurers and financial service providers. |
| Reporting | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. | The platform feature list advertises more than 60 online reports, including customer, product, process, branch, cost, and lead-time reporting. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | TurnFriendly invites prospective customers to contact its team or talk to an expert for questions. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
TurnFriendly Financials plans
No prices published.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick TurnFriendly Financials if…
You want what its maker publishes above — check its page for the details.