NeuAnalytics Complaint Management
The facts below are what the maker publishes about NeuAnalytics Complaint Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From NeuAnalytics Complaint Management's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise platform | Priced on request | Enterprise deployment · pricing not stated; demo available by request |
The facts
Each one read from NeuAnalytics Complaint Management's own pages, with the date it was checked.
What it does
- AI
- AI assistance can suggest a case category or likely outcome, while an agent confirms or overrides the suggestion; AI is optional on the platform.checked 7 Oct 2026
- Analytics
- Provides root-cause pattern recognition, product and channel trend reporting, vendor scorecards, and corrective action plan tracking.checked 7 Oct 2026
- Case workflow
- Severity scoring and automated specialist routing support complaint intake, investigation, response, documentation, and archiving.checked 7 Oct 2026
- Complaint intake
- Handles complaints from CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contact.checked 7 Oct 2026
- Evidence and records
- Complaint responses, evidence, recorded calls, and correspondence can be retained under regulator-specific policies and distributed via SFTP, API, or the GUI.checked 7 Oct 2026
- Implementation
- NeuAnalytics says most enterprise deployments go live within 60–90 days.checked 7 Oct 2026
- Infrastructure
- NeuAnalytics says it runs on dedicated private hardware in two co-located data centers and does not store client data in shared public cloud environments.checked 7 Oct 2026
- Integrations
- The company names TSYS, FICO, Fiserv, FIS, SAP, Salesforce, Shaw Systems, defi SOLUTIONS, amdocs, HOGAN, and Finacle among its core servicing integrations.checked 7 Oct 2026
- Intended customers
- The platform is built for enterprise creditors and lenders, including Fortune 500 institutions.checked 7 Oct 2026
- Pricing and sales
- The platform page describes NeuAnalytics as an embedded enterprise platform rather than a standalone SaaS subscription and directs prospects to schedule a demo; it does not state a price.checked 7 Oct 2026
- Purpose
- Routes fraud, dispute, complaint, bankruptcy, replevin, and probate cases into a shared repository and structured workflows with documented audit trails.checked 7 Oct 2026
- Regulatory deadlines
- Tracks CFPB's 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations.checked 7 Oct 2026
- Security
- NeuAnalytics states that it holds SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27002, and PCI DSS 4.0 certifications scoped to the hardware environment holding client data.checked 7 Oct 2026
- Support and engagement
- Its embedded partnership model includes specialist participation in daily standups, weekly reviews, monthly strategy sessions, and quarterly business assessments.checked 7 Oct 2026
The company
- Founded
- 2006checked 28 Sep 2026
- Headquarters
- Overland Park, Kansas, USAchecked 28 Sep 2026
Alternatives to NeuAnalytics Complaint Management
- 1
Babtec Complaints Management
Free planAndroidiOSWebLinux7.4From €29 a month - 2
Intelex Inspection Management
AndroidiOSWebAPI7.0From $44 a year - 3
IQVIA SmartSolve Complaint Management
AndroidiOSWebAPI6.8 - 4
GovMetric CaseTracker
WebAPI6.6From £13,500 a year - 5
Complyr
Web6.5From £588 a year - 6
Propel Complaint Handling
AndroidiOSWebAPI6.5From $10,150 a year