GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs NeuAnalytics Complaint Management
NeuAnalytics Complaint Management
5.3#23 in complaint management softwareWebAPI
VisitWhat both publish
| Fact | GovMetric CaseTracker | NeuAnalytics Complaint Management |
|---|---|---|
| AI | The maker says its integrated Octavia agent can triage and classify complaints, draft acknowledgements and summaries, monitor deadlines and generate reports. | AI assistance can suggest a case category or likely outcome, while an agent confirms or overrides the suggestion; AI is optional on the platform. |
| Founded | 2006 | 2006 |
| Headquarters | Oakham, Rutland, UK | Overland Park, Kansas, USA |
| Implementation | The maker says most councils go live within 8–12 weeks with a dedicated project manager, configuration workshops and training. | NeuAnalytics says most enterprise deployments go live within 60–90 days. |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | The company names TSYS, FICO, Fiserv, FIS, SAP, Salesforce, Shaw Systems, defi SOLUTIONS, amdocs, HOGAN, and Finacle among its core servicing integrations. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Routes fraud, dispute, complaint, bankruptcy, replevin, and probate cases into a shared repository and structured workflows with documented audit trails. |
| Security | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. | NeuAnalytics states that it holds SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27002, and PCI DSS 4.0 certifications scoped to the hardware environment holding client data. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
NeuAnalytics Complaint Management plans
- Enterprise platformPriced on request
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick NeuAnalytics Complaint Management if…
You want what its maker publishes above — check its page for the details.