Complyr
6.5#5 in complaint management softwareFrom £588 a yearWeb
VisitComplyr vs GovMetric CaseTracker
GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitWhat both publish
| Fact | Complyr | GovMetric CaseTracker |
|---|---|---|
| Headquarters | London, England, UK | Oakham, Rutland, UK |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. |
| Security | The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. |
| Workflows | Teams can configure complaint workflows using actions, statuses and flags, without technical knowledge or IT support. | Features include automated triage, configurable multi-stage workflows, communication templates, deadline alerts and escalation triggers. |
Complyr plans
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Pick Complyr if…
Complyr suits regulated complaint teams that need structured case files, controlled workflows and reporting. It is also relevant to teams handling FCA DISP or Consumer Duty obligations and coordinating with customers or third parties through a secure portal.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.