Forseti Complaints Management System
Forseti Complaints Management System helps regulated organisations, including financial services firms, handle complaints.
What Forseti Complaints Management System is
Forseti Complaints Management System helps regulated organisations, including financial services firms, handle complaints. Its standard complaint journey follows industry best practices and aligns with FCA DISP regulations, with letter templates for stages such as acknowledgements and eight-week holding letters. Teams can monitor complaints across products and services, use report templates for productivity and FCA reporting periods, and apply root cause analysis to identify problems and introduce corrective actions. Optional modules add enhanced reporting, quality checks by a manager or super-user, more letter templates, and workflow adjustments. An API for transferring or inputting third-party data is included as a standard feature at no additional cost. The web and API SaaS platform is hosted in the vendor’s AWS cloud. The vendor describes an out-of-the-box configuration for organisations following a best-practice approach and offers a try-before-you-buy option, but does not state its duration. Pricing is on request, and no free plan is listed. Forseti is provided by Bridgetech Connect, which specialises in software systems for regulated industries, particularly financial services.
Good
- Standard journey aligned with FCA DISP regulations
- Monitors complaints across products and services
- Includes standard report templates
- API integration is included at no additional cost
- Optional Q&A checks support handler work reviews
Watch out
- Pricing is available on request
- No free plan is listed
Who it suits
It suits regulated organisations, including financial services firms, seeking a complaints journey aligned with FCA DISP regulations. Firms wanting complaint monitoring, reporting, root cause analysis, or third-party data exchange may find its listed capabilities relevant.
Verdict
Forseti covers complaint tracking, reporting, root cause analysis, and workflow options for regulated organisations. Its FCA DISP alignment and included API are notable scope details, while pricing and trial duration require clarification.
The facts
Each one read from Forseti Complaints Management System's own pages, with the date it was checked.
What it does
- API
- The site describes an API module for case creation and status, and says API integration is a standard feature available at no additional cost.checked 9 Oct 2026
- Complaint monitoring
- The system supports ongoing monitoring of complaints across multiple products and services.checked 8 Oct 2026
- Configuration
- The platform offers a base workflow with optional modules and an out-of-the-box best practice solution.checked 9 Oct 2026
- Hosting
- Forseti is a SaaS platform hosted within its AWS cloud.checked 9 Oct 2026
- Letter templates
- The standard package includes letter templates for multiple time sequences, such as acknowledgements and eight-week holding letters.checked 8 Oct 2026
- Monitoring
- The standard package supports ongoing monitoring of complaints about multiple products and services.checked 9 Oct 2026
- Optional modules
- Optional modules include enhanced reporting, Q&A checks for complaint handlers, additional letter templates, and workflow adjustments.checked 8 Oct 2026
- Pricing
- The site describes its pricing as simple and clear, but the opened page does not provide readable price amounts.checked 8 Oct 2026
- Provider
- Bridgetech Connect designs software systems for regulated industries, particularly financial services.checked 9 Oct 2026
- Purpose
- Forseti is a complaints management system for regulated organisations.checked 9 Oct 2026
- Quality checks
- An optional Q&A module lets a manager or super-user check, verify and request amendments to complaints handlers’ work.checked 9 Oct 2026
- Regulatory alignment
- The platform supports compliance with FCA complaints handling and Consumer Duty regulations.checked 9 Oct 2026
- Reporting
- The standard package includes report templates to support productivity and FCA reporting periods; an optional reporting module adds operational and root cause MI.checked 9 Oct 2026
- Root cause analysis
- Root cause analysis helps firms understand complaint causes and introduce corrective actions to prevent recurrence.checked 9 Oct 2026
- Standard workflow
- The standard package includes a complaints journey aligned to FCA DISP regulations and standard letter templates, including acknowledgement and eight-week holding letters.checked 9 Oct 2026
- Support
- The site offers a free 30-minute consultation by booking through its contact form or contact details.checked 9 Oct 2026
The company
- Headquarters
- Bridgetech Connect says it is headquartered in Aylesbury.checked 9 Oct 2026
Money
- Trial
- The vendor describes a “try before you buy” option, but does not state its duration on the opened page.checked 8 Oct 2026
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