Forseti Complaints Management System
6.0#11 in complaint management softwareWebAPI
VisitForseti Complaints Management System vs GovMetric CaseTracker
GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitWhat both publish
| Fact | Forseti Complaints Management System | GovMetric CaseTracker |
|---|---|---|
| API | The site describes an API module for case creation and status, and says API integration is a standard feature available at no additional cost. | The API supports secure submission and extraction of customer and case data, an OData interface and third-party feeds, with OpenAPI and PDF documentation plus a sandbox. |
| Headquarters | Bridgetech Connect says it is headquartered in Aylesbury. | Oakham, Rutland, UK |
| Hosting | Forseti is a SaaS platform hosted within its AWS cloud. | CaseTracker is delivered as a public-cloud SaaS service and the product page states AWS hosting with data stored and processed in the EU/UK (Ireland). |
| Purpose | Forseti is a complaints management system for regulated organisations. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Reporting | The standard package includes report templates to support productivity and FCA reporting periods; an optional reporting module adds operational and root cause MI. | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. |
| Support | The site offers a free 30-minute consultation by booking through its contact form or contact details. | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. |
Forseti Complaints Management System plans
No prices published.
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Pick Forseti Complaints Management System if…
It suits regulated organisations, including financial services firms, seeking a complaints journey aligned with FCA DISP regulations. Firms wanting complaint monitoring, reporting, root cause analysis, or third-party data exchange may find its listed capabilities relevant.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.