Thentia Cloud Complaints & Investigations

What Thentia Cloud Complaints & Investigations is

Thentia Cloud Complaints & Investigations is a web-based case management product for regulators, covering complaint intake through investigation and resolution in a licensee database. Members of the public can submit complaints through an online portal, with real-time notifications sent to regulatory staff when submissions are captured. A drag-and-drop editor lets agencies adapt complaint forms to their requirements. Staff can triage submissions, open cases, and record activities, evidence, contacts, witnesses, interviews, hearings, dispositions, outcomes, judgments, and charges. Users can also create public notices and publish them to the online database. The product page says its portals can be used from mobile, tablet, and browser-capable devices, and that it can integrate with API-supported web applications. Thentia lists federated authentication methods and optional two-factor authentication. It says the platform is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant; data is encrypted, hourly backups are provided, and the uptime target is at least 99.8%. Pricing is on request. Support includes a knowledge base, inquiry form, and 24/7 ticketing.