Pega Government Platform
6.6#1 in license and permit managementAndroidiOSWebLinux
VisitPega Government Platform vs Thentia Cloud Complaints & Investigations
Thentia Cloud Complaints & Investigations
5.8#2 in license and permit managementWeb
VisitWhat both publish
| Fact | Pega Government Platform | Thentia Cloud Complaints & Investigations |
|---|---|---|
| Accessibility | Pega’s Trust Center lists a Government Platform accessibility template for Constellation UI v.24.2; a separate v8.6 template says that version is partially conformant with most WCAG 2.1 AA criteria. | The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability. |
| Case management | Built-in case management automates end-to-end processes with next-best-action guidance. | Staff can triage complaints, create case records, and document evidence, witnesses, interviews, hearings, outcomes, judgments, and charges. |
| Company history | Pega says it has operated since 1983 and describes its offering as an enterprise AI decisioning and workflow automation platform. | Thentia says it has worked with self-regulated and government entities since 2014. |
| Integrations | Pega says its Government Platform can connect multiple systems using out-of-the-box services and a connector, without migration or replication. | Thentia says its platform can integrate with any API-supported, third-party web-based application. |
| Purpose | Pega Government Platform provides a reusable public sector foundation for modernizing government systems and accelerating implementations. | Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database. |
| Support | Pega’s Trust Center says its service reliability support is available 24/7, 365 days a year. | Thentia lists an online service desk, response times of 30 minutes to 2 days, and support hours of 8 a.m. to 5 p.m. Monday through Friday. |
Pega Government Platform plans
- Pega Government PlatformPriced on request
Thentia Cloud Complaints & Investigations plans
- Thentia Cloud Complaints & InvestigationsPriced on request
Pick Pega Government Platform if…
Pega Government Platform suits government agencies that need configurable components for building applications and updating processes. It is aimed at teams that can configure or extend an accelerator and want to coordinate business and IT work using model-driven design.
Pick Thentia Cloud Complaints & Investigations if…
This product is designed for occupational and non-occupational regulators, including self-regulated and government entities. It may suit agencies that need public complaint intake and investigation case records.