MasterControl Customer Complaints
MasterControl Customer Complaints automates and manages complaint processes for regulated businesses, including pharmaceutical and other life-sciences manufa…
What MasterControl Customer Complaints is
MasterControl Customer Complaints automates and manages complaint processes for regulated businesses, including pharmaceutical and other life-sciences manufacturers. Its web-based suite connects employees, customers, suppliers, and other participants regardless of location. A pre-configured, multi-page form guides complaints through processing, internal investigation, and resolution. The software automates notifications, follow-ups, and escalation of overdue assignments, while external links connect complaint handling with other systems, corrective actions, and adverse-event handling. An optional CAPA integration can escalate serious quality problems. Reporting covers complaint summaries, complaints in process, categories by type, product, or department, and trends. The solution includes the FDA MedWatch 3500A form for mandatory adverse-event reporting, as well as a time-stamped audit trail and centralized document repository. MasterControl says the product helps manufacturers meet ISO quality standards. Pricing is on request; listed packaging includes selectable modules and named-user licensing. End users seeking support are directed to their system administrator.
Good
- Automates overdue-assignment notifications and escalations
- Includes the FDA MedWatch 3500A form
- Provides time-stamped electronic-record audit trails
- Reports cover complaint trends and categories
Watch out
- Pricing is available on request
- End users must contact their system administrator for support
- CAPA integration is optional
Who it suits
MasterControl Customer Complaints suits regulated companies that need structured complaint intake, investigation, resolution, and reporting. Its stated positioning includes pharmaceutical and other life-sciences manufacturers.
Verdict
MasterControl Customer Complaints focuses on controlled complaint workflows, reporting, and records for regulated businesses. Consider whether its selectable modules and support route fit your organization, and request pricing directly.
Plans and prices
From MasterControl Customer Complaints's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| MasterControl solutions | Priced on request | pre-configured/pre-validated or flexible enterprise packages · selectable modules · named-user licensing |
The facts
Each one read from MasterControl Customer Complaints's own pages, with the date it was checked.
What it does
- Audit trail
- It provides a secure, time-stamped audit trail documenting who created or modified electronic records, when and what changed, as required by 21 CFR Part 11.checked 1 Oct 2026
- Automation
- The software automates notifications, follow-ups and escalation of overdue assignments.checked 1 Oct 2026
- CAPA
- An optional CAPA integration can automatically escalate serious quality problems.checked 1 Oct 2026
- Compliance
- MasterControl says the solution helps manufacturers attain and sustain compliance with ISO quality standards.checked 1 Oct 2026
- Integrations
- External links connect complaint handling with other computer systems, corrective actions and adverse-event handling.checked 1 Oct 2026
- MedWatch
- The solution includes the FDA MedWatch 3500A form for mandatory adverse-event reporting.checked 1 Oct 2026
- Pricing model
- MasterControl says pricing is tailored to the organization and asks prospective customers to contact representatives.checked 1 Oct 2026
- Purpose
- MasterControl Customer Complaints automates and manages customer complaint processes for regulated businesses.checked 1 Oct 2026
- Reporting
- Customizable reports cover complaint summaries, in-process complaints, categorization by type/product/department and trend analysis.checked 1 Oct 2026
- Repository
- Complaint documents are stored in a secure, centralized repository for search and retrieval during FDA inspections or ISO audits.checked 1 Oct 2026
- Security standards
- MasterControl states its platform adheres to standards including ISO 27001, ISO 27017, ISO 27701 and ISO 42001, where applicable.checked 1 Oct 2026
- Support
- End users seeking customer support are directed to contact their system administrator, while MasterControl system administrators can log in to the support portal.checked 1 Oct 2026
- Target customers
- The product is positioned for regulated companies, including pharmaceutical and other life-sciences manufacturers.checked 1 Oct 2026
- Web access
- The customer complaints suite is web-based and connects employees, customers, suppliers and other participants regardless of location.checked 1 Oct 2026
- Workflow
- A pre-configured multi-page form moves complaints through processing, internal investigation and resolution.checked 1 Oct 2026
The company
- Founded
- 1993checked 28 Sep 2026
- Headquarters
- Salt Lake City, Utah, United Stateschecked 28 Sep 2026
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