Infreemation Complaints
Infreemation Complaints is web-based case management software for organisations handling complaints.
What Infreemation Complaints is
Infreemation Complaints is web-based case management software for organisations handling complaints. It records complaints from email, websites, social media, postal mail, telephone, and fax. A calendar tracks received and due dates, while each case can show a snapshot, timeline, earlier requests, and audit trail in a central database. Complaints are added automatically, and organisations can configure an initial response. Deadline alerts flag cases approaching their due dates. Intelligent rules can identify similar requests, and users may create a searchable public archive of previous complaints. Staff can assign cases to employees, track service-level agreements, and view KPI reporting on an online dashboard; reporting depth is described as basic. Investigation tools, approval workflows, and automation are included. It runs as a cloud service in a browser, with no hardware or software installation required. The maker says sensitive data is encrypted, the service is GDPR compliant, and its servers and data are in the United Kingdom. Pricing is on request, with a 30-day trial available and no free plan.
Good
- Accepts complaints through six listed channels.
- Tracks due dates and sends deadline alerts.
- Keeps case timelines and audit trails centrally.
- Includes automated responses and approval workflows.
- Offers a 30-day trial.
Watch out
- There is no free plan.
- Pricing depends on requirements and is available on request.
- Reporting depth is described as basic.
- Access is through the web application.
Who it suits
It may suit government departments, fire departments, hospitals, and local authorities managing rising complaint volumes. It is also relevant to teams that need case histories, deadline tracking, and complaint assignment.
Verdict
Infreemation Complaints combines complaint intake, tracking, assignment, and case histories in a browser-based service. Organisations should account for its request-based pricing and basic reporting description when assessing fit.
Plans and prices
From Infreemation Complaints's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| 1 Year site license | Priced on request | Unlimited users · Unlimited complaints · Unlimited departments |
| 1 Year site license | — | Unlimited users · Unlimited complaints · Unlimited departments |
| 2 Year site license | Priced on request | Unlimited users · Unlimited complaints · Unlimited departments |
| 2 Year site license | — | Unlimited users · Unlimited complaints · Unlimited departments |
| 3 Year site license | Priced on request | Unlimited users · Unlimited complaints · Unlimited departments |
| 3 Year site license | — | Unlimited users · Unlimited complaints · Unlimited departments |
| Infreemation Complaints | Priced on request | No set-up costs · price based on requirements · site licence with unrestricted access |
The facts
Each one read from Infreemation Complaints's own pages, with the date it was checked.
What it does
- Access
- It is a web application accessed through an internet browser, with no hardware or software to install.checked 7 Oct 2026
- Automated responses
- Complaints are automatically added to the database, and the system supports a customisable automated initial response.checked 7 Oct 2026
- Case history
- Complaint details include an overall snapshot and a full timeline, with historic requests and audit trails held in a central database.checked 7 Oct 2026
- Complaint tracking
- Its calendar shows when complaints were received and their due dates.checked 7 Oct 2026
- Deadline alerts
- The system alerts users to complaints nearing their deadlines.checked 7 Oct 2026
- Intended users
- The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities.checked 7 Oct 2026
- Matching and archive
- Intelligent rules match similar requests, and users can optionally build a public archive of previous complaints for searching.checked 7 Oct 2026
- Pricing and licence
- There are no set-up costs; pricing depends on requirements and is available on request, and the FAQ says the software is licensed by site with unrestricted user access.checked 7 Oct 2026
- Purpose
- Infreemation Complaints is case management software built to manage an organisation’s complaints.checked 7 Oct 2026
- Reporting and assignment
- The product provides KPI reporting through an online dashboard and allows complaints to be assigned to employees.checked 7 Oct 2026
- Security and hosting
- The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom.checked 7 Oct 2026
- Security certification
- The maker states that it has Cyber Essentials and Cyber Essentials Plus certification.checked 7 Oct 2026
- Support
- The maker lists support by email at [email protected].checked 7 Oct 2026
- Workflow automation
- Yeschecked 20 Sep 2026
The company
- Founded
- 2004checked 28 Sep 2026
- Headquarters
- London, England, UKchecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial and training
- A free trial can be requested, and the maker says limited training is required.checked 7 Oct 2026
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