GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs Infreemation Complaints
Infreemation Complaints
6.1#10 in complaint management softwareWeb
VisitWhat both publish
| Fact | GovMetric CaseTracker | Infreemation Complaints |
|---|---|---|
| Founded | 2006 | 2004 |
| Headquarters | Oakham, Rutland, UK | London, England, UK |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Infreemation Complaints is case management software built to manage an organisation’s complaints. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | The maker lists support by email at [email protected]. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Infreemation Complaints plans
- 1 Year site licensePriced on request
- 1 Year site license—
- 2 Year site licensePriced on request
- 2 Year site license—
- 3 Year site licensePriced on request
- 3 Year site license—
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick Infreemation Complaints if…
It may suit government departments, fire departments, hospitals, and local authorities managing rising complaint volumes. It is also relevant to teams that need case histories, deadline tracking, and complaint assignment.