Kelsa Complaint Management System
Kelsa Complaint Management System is designed to help clubs capture, route, track, and resolve customer complaints and feedback.
What Kelsa Complaint Management System is
Kelsa Complaint Management System is designed to help clubs capture, route, track, and resolve customer complaints and feedback. Members can submit complaints by scanning QR codes posted at facility locations. Each complaint is mapped to a relevant stakeholder, with upper management alerted as it progresses and members receiving status updates. The listed capabilities include ticketing, workflow automation, communication tools, escalation procedures, monitoring, reporting, and feedback mechanisms. Reports can show complaints by region or by month and region. Kelsa also describes customizable workflows, task assignment, discussions, custom roles, and request forms for tickets, support queries, or work requests. Calendar views, reminders, file organization with versioning, and project templates support related work. Notifications are available in-app, on desktop, by email, and on mobile. The system integrates with apps and provides API key access to profile information from other apps. Clubs can use a custom logo, theme, and domain. The product is available through web and API; pricing is on request. The maker presents it as a way for clubs to address concerns and use customer feedback to improve services.
Good
- Members can submit complaints by QR code.
- Routes complaints and sends status updates.
- Includes workflow automation and escalation procedures.
- Reports complaints by region and month.
- Offers in-app, desktop, email, and mobile notifications.
Watch out
- Pricing is available on request.
- The maker does not identify a security certification or compliance standard.
Who it suits
Kelsa Complaint Management System is intended for clubs that need a process for receiving, routing, and following up on member complaints. Its workflow tools may also suit teams handling support queries or work requests.
Verdict
Kelsa combines complaint intake and escalation with broader workflow and reporting features for clubs. Prospective users should confirm pricing and how its configurable workflows fit their complaint process.
The facts
Each one read from Kelsa Complaint Management System's own pages, with the date it was checked.
The company
- Company identity
- The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India; it gives no founding year.checked 9 Oct 2026
- Headquarters
- Bengaluru, Karnataka, Indiachecked 28 Sep 2026
What it does
- Complaint intake
- The brochure says members can scan QR codes posted at facility locations to raise complaints.checked 9 Oct 2026
- Complaint routing
- Complaints are mapped to the relevant stakeholder, with upper management alerted as the complaint progresses and members updated on its status.checked 9 Oct 2026
- Demo and contact
- The maker offers a demo request page and lists +91 9731659707 and [email protected] on the workflow page.checked 9 Oct 2026
- Files and scheduling
- The workflow page describes calendar views and reminders, file organization with versioning, and project templates.checked 9 Oct 2026
- Integrations and API
- The workflow page says Kelsa integrates with apps and offers API key access to profile information from other apps.checked 9 Oct 2026
- Intended users
- The maker describes the system as helping clubs address customer concerns and improve services using customer feedback.checked 9 Oct 2026
- Listed capabilities
- The brochure lists complaint capture, ticketing, workflow automation, communication tools, escalation procedures, monitoring and reporting, and feedback mechanisms.checked 9 Oct 2026
- Notifications
- The workflow page says Kelsa provides real-time in-app, desktop, email, and mobile notifications.checked 9 Oct 2026
- Pricing
- The opened maker pages do not state a price for Kelsa Complaint Management System.checked 9 Oct 2026
- Purpose
- Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback.checked 9 Oct 2026
- Reporting
- The brochure shows complaints reported by region and by month and region.checked 9 Oct 2026
- Scheduling and files
- The workflow page describes task calendars with reminders, file storage and versioning, project templates, and request forms for tickets or support queries.checked 9 Oct 2026
- Security and access
- The workflow page describes custom roles that control access according to responsibilities; it does not identify a security certification or compliance standard.checked 9 Oct 2026
- Support contact
- The Kelsa page lists +91 9731659707 and [email protected] as contact details.checked 9 Oct 2026
- What it does
- Kelsa Complaint Management System handles and resolves customer complaints and feedback for clubs.checked 9 Oct 2026
- White labeling
- The maker says Kelsa supports a custom logo, theme, and domain.checked 9 Oct 2026
- Workflow features
- The Kelsa workflow page describes customizable workflows, task assignment, custom roles, discussions, and request forms for tickets, support queries, or work requests.checked 9 Oct 2026
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