GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs Kelsa Complaint Management System
Kelsa Complaint Management System
5.4#18 in complaint management softwareWebAPI
VisitWhat both publish
| Fact | GovMetric CaseTracker | Kelsa Complaint Management System |
|---|---|---|
| Company identity | GovMetric’s site identifies ROL Solutions Ltd. as the copyright holder and names Nic Streatfeild as CEO and Founder. | The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India; it gives no founding year. |
| Headquarters | Oakham, Rutland, UK | Bengaluru, Karnataka, India |
| Integrations and API | The product offers REST APIs and connectors for CRM, contact centre, and BI platforms; its product page names Power BI and Tableau as data export destinations. | The workflow page says Kelsa integrates with apps and offers API key access to profile information from other apps. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. |
| Reporting | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. | The brochure shows complaints reported by region and by month and region. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Kelsa Complaint Management System plans
No prices published.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick Kelsa Complaint Management System if…
Kelsa Complaint Management System is intended for clubs that need a process for receiving, routing, and following up on member complaints. Its workflow tools may also suit teams handling support queries or work requests.