EQ Complaints Professional

What EQ Complaints Professional is

EQ Complaints Professional is a complaints management system for regulated financial services firms. Its pre-configured workflows and automated decision-making are designed for FCA requirements, while integrated alerts use FCA-compliant timescales to help teams manage deadlines. Case information and documents are kept together, with workload oversight tools for activity management. The system embeds Financial Ombudsman Service processes and records investigations, and its audit trail records access and actions. It automatically generates standard regulator complaints returns and reports, with management information and root cause reporting for trend analysis. Equiniti describes the product as cloud-based SaaS, while its product card lists cloud and on-premise hosting options. The company says it can integrate with existing systems, requires little IT input, and can be operational within weeks. Expert guidance is integrated into the system, with consultancy, project management, and account management offered for delivery. Equiniti invites organizations handling 500–50,000 complaints per year to get in touch. Pricing is on request. Equiniti says it was carved out of Lloyds TSB Group in 2007.