OneSumX for Complaint Management
The facts below are what the maker publishes about OneSumX for Complaint Management, checked and dated. Our editors have not written about it yet.
The facts
Each one read from OneSumX for Complaint Management's own pages, with the date it was checked.
What it does
- Analytics
- The product’s analytics and reports help teams identify complaint trends, root causes, and resolution performance.checked 4 Oct 2026
- Audit links
- Complaint management can be tied directly to audit tests to validate that controls are being executed.checked 3 Oct 2026
- Audit testing
- Complaint management can be tied to audit tests to validate that controls are being executed properly.checked 4 Oct 2026
- Complaint intake
- Guided intake captures complaint details including category, severity, priority, product or process, customer information, preliminary findings, and due dates.checked 4 Oct 2026
- Configurable templates
- Users can enter complaints through incident templates formatted to their complaint data requirements.checked 3 Oct 2026
- Incident templates
- Users can enter complaints through incident templates formatted to their complaint data requirements.checked 4 Oct 2026
- Intended users
- The vendor identifies compliance managers, chief compliance officers, and legal teams as typical users.checked 4 Oct 2026
- Purpose
- OneSumX for Complaint Management helps organizations manage, resolve, and report on complaints.checked 4 Oct 2026
- Reporting
- Ad hoc reports can cover gathered complaint data, including categorization and aging.checked 4 Oct 2026
- Resolution targets
- Users can categorize complaints and set a resolution target date for each one.checked 4 Oct 2026
- Risk and controls
- Complaints can be linked to existing risks or controls in the compliance management system to inform future risk assessments.checked 4 Oct 2026
- Risk links
- Complaints can be tied to existing risks or controls in the compliance management system to inform future risk assessments.checked 3 Oct 2026
- Sales/support contact
- The product page invites visitors to contact Wolters Kluwer and provides an Email Support link.checked 3 Oct 2026
- Support
- The product page directs visitors to contact Wolters Kluwer and provides an Email Support link.checked 4 Oct 2026
- Workflow
- Complaint workflows support investigation, sign-off, reporting, response, and resolution stages.checked 4 Oct 2026
- Workflow automation
- Yeschecked 20 Sep 2026
The company
- Founded
- 1987checked 28 Sep 2026
- Headquarters
- Alphen aan den Rijn, Netherlandschecked 28 Sep 2026
- Maker history
- Wolters Kluwer says it started in 1836.checked 3 Oct 2026
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