Primero

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Score7.4

Rank#42 of 177

From$687.50/mo

Free planYes

Runs onWeb

Summary

Primero is a web-based case management platform with case intake forms, custom case fields, audit trails, and reporting dashboards. Founded in 2013, it offers a free self-managed open-source option as well as hosted and hybrid deployments. Tier 1: DIY costs 0.00 USD per free and includes documentation and community support. Tier 3: Full Service SaaS costs 8250.00 USD per year and includes UNICEF-supported Azure hosting, deployment, operations, upgrades, training, and technical support, with no limits on users or data volumes. Tier 4: Hybrid deployment costs 25000.00 USD per year and includes a locally hosted production instance alongside a UNICEF-hosted demonstration instance, plus deployment, security, training, upgrades, and support. The plans differ in hosting and operational support, so organizations can choose a self-managed or supported arrangement. Its combination of structured intake, audit trails, and dashboards gives teams tools for managing cases and reporting through a web interface.

Who it is for

Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.

What is good

Includes case intake forms and custom case fields
Audit trails and reporting dashboards are supported
Free self-managed plan includes documentation
Hosted plan includes no user or data volume limits

What to know first

Full Service SaaS costs 8250.00 USD per year
Hybrid deployment costs 25000.00 USD per year
Free plan is self-managed

Verdict

Primero offers case management features across self-managed, hosted, and hybrid deployments. Compare the included operational support and yearly costs when choosing a plan.

Primero plans and pricing

All plans

Tier 1: DIY Free billed annually Open-source self-managed deployment · Access to documentation and community support primero.org · 19 Sept 2026

Tier 3: Full Service SaaS $8,250/yr billed annually UNICEF-supported Azure hosting · Deployment, operations, upgrades, training, and technical support · No limits on users or data volumes primero.org · 19 Sept 2026

Tier 4: Hybrid deployment $25,000/yr billed annually Locally hosted production instance · UNICEF-hosted demonstration instance · Deployment, security, training, upgrades, and support primero.org · 19 Sept 2026