Primero
8.1#5 in case management softwareFrom $8,250 a yearFree planAndroidiOSWebAPI
VisitPrimero vs Tracker
What both publish
| Fact | Primero | Tracker |
|---|---|---|
| Audit trail | Yes | Yes |
| Deployment | hybrid | cloud |
| Purpose | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Reporting dashboards | Yes | Yes |
| Security | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. | Riverside says the same people who develop Tracker support it and answer the phone. |
Primero plans
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Tracker plans
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
Pick Primero if…
Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.
Pick Tracker if…
You want what its maker publishes above — check its page for the details.