Alternatives to SmartSuite Enterprise Service Desk

18.6

KIX

KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.

Free planOpen sourceAndroidiOSWeb

From €33 a month

VisitDetails

28.4

GLPI

GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.

Open sourceAndroidiOSWeb

From €19 a month

VisitDetails

38.4

Jira

Jira is a project management tool for teams that need to plan, organize and track work.

Free planAndroidiOSWeb

Free plan

VisitDetails

4. 4

   Desk365

   Desk365 is a helpdesk for customer support and IT that brings tickets, assets, Microsoft Teams, and AI tools into one workspace.

   Free planAndroidiOSWebAPI
   8.1From $12 a month
   Visit
5. 5LA

   Lansweeper

   Lansweeper is Cyber Asset Intelligence software for organizations that need visibility into their technology environments.

   Free planWebAPILinuxmacOS
   8.0Free plan
   Visit
6. 6

   ManageEngine ServiceDesk Plus

   AndroidiOSWebAPI
   8.0From $10 a month
   Visit
7. 7ZA

   Zammad

   Open sourceWebAPILinuxmacOS
   8.0From €9 a month
   Visit
8. 8

   Alloy Navigator

   AndroidiOSWebAPI
   7.9From $19 a month
   Visit
9. 9

   Freshservice

   Freshservice is an AI-powered IT management solution designed to simplify employee experiences.

   AndroidiOSWebAPI
   7.9From $19 a month
   Visit
10. 10

    HaloITSM

    HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.

    AndroidiOSWebAPI
    7.9From £33 a month
    Visit
11. 11

    InvGate Service Desk

    AndroidiOSWebAPI
    7.9From $500 a year
    Visit
12. 12JH

    Jitbit Helpdesk

    Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.

    AndroidiOSWebAPI
    7.9
    Visit
13. 13

    SysAid

    SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.

    AndroidiOSWebAPI
    7.9From $89 a month
    Visit
14. 14

    TOPdesk

    TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.

    AndroidiOSWebAPI
    7.8From £51 a month
    Visit
15. 15VH

    Vision Helpdesk

    Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.

    AndroidiOSWebAPI
    7.8
    Visit
16. 16

    FreeITSM

    FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.

    Free planOpen sourceWebAPIExtensionLinux
    7.7Free plan
    Visit
17. 17IT

    iTop

    iTop is an open-source IT service management platform from Combodo, built around a service catalog and a configuration management database (CMDB).

    Free planOpen sourceWebAPILinuxSelf-hosted
    7.7Free plan
    Visit
18. 18VI

    Vivantio

    Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.

    Free planWebAPISelf-hosted
    7.6Free plan
    Visit
19. 19

    SymphonyAI IT Service Management

    SymphonyAI IT Service Management is a web-based service management offering built on Apex Aspen, SymphonyAI’s AI-powered enterprise IT service management platform.

    AndroidiOSWebAPI
    7.4From $89 a month
    Visit
20. 20

    Znuny

    Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.

    Free planWebAPILinuxSelf-hosted
    7.4From $4,499 a year
    Visit
21. 21

    SolarWinds Service Desk

    SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.

    AndroidiOSWebAPI
    7.2From $39 a month
    Visit
22. 22

    Web Help Desk

    Web Help Desk is SolarWinds’ web-based system for handling IT support requests from internal and external clients.

    iOSWebLinuxmacOS
    7.2
    Visit
23. 23

    Chronodesk

    Chronodesk is a service desk platform that brings customer and internal support tickets from email, WhatsApp, and web forms into a queue.

    AndroidiOSWeb
    6.9From $15 a month
    Visit
24. 24

    Alemba Service Manager

    Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.

    AndroidiOSWebAPI
    6.8
    Visit
25. 25EF

    Effigate

    Effigate combines agile project delivery, contract-governed helpdesk, and billing in one platform.

    WebAPILinuxmacOS
    6.7From $79 a month
    Visit
26. 26

    Easy8 HelpDesk

    Easy8 HelpDesk is a support ticket system for managing customer requests, with cloud and on-premises deployment options.

    WebSelf-hosted
    6.6
    Visit
27. 27QU

    QueueDesk

    QueueDesk is a web-based internal service desk for small IT, HR, and operations teams at companies with 20–300 employees.

    Free planWeb
    6.6From $79 a month
    Visit
28. 28

    Automic Continuous Delivery Automation

    Automic Continuous Delivery Automation orchestrates application releases and deployments, with real-time monitoring and release reporting.

    WebAPILinuxSelf-hosted
    6.5
    Visit
29. 29

    ZentraITSM

    ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records,…

    WebAPISelf-hosted
    6.4From $19 a month
    Visit
30. 30NS

    Nova-Suite

    Nova-Suite is an open-source IT Service Management platform for handling incidents, configuration data, changes, and service-level agreements.

    Free planWebAPISelf-hosted
    6.3Free plan
    Visit

Back to SmartSuite Enterprise Service Desk