Effigate
Effigate combines agile project delivery, contract-governed helpdesk, and billing in one platform.
What Effigate is
Effigate combines agile project delivery, contract-governed helpdesk, and billing in one platform. Its project tools cover epics, stories, tasks, sprint boards, poker planning, velocity tracking, and workload views. Helpdesk features include priority-based SLA timers, L1/L2/L3 support levels, breach alerts, escalation rules, and client visibility controls. Billing supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contracts, with rate cards frozen at activation and automated invoicing. The Professional plan is listed at $79 a month, billed monthly, for up to 25 users; Enterprise has unlimited users and custom pricing. A seven-day trial is listed with full access and no credit card required. Integrations include GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive, and Dropbox. Effigate also provides a tenant-scoped REST API, outbound webhooks with signed payloads, and AI connections including OpenAI, Gemini, and Grok. Its security details include tenant isolation, encryption, and append-only audit logs. Desktop Timer builds are listed for macOS, Windows, and Linux.
Good
- Combines project delivery, helpdesk, and billing
- Supports several contract billing models
- Includes multi-level SLA timers and escalation rules
- Offers API access and outbound webhooks
- Seven-day trial includes full access
Watch out
- Professional plan is limited to 25 users
- Enterprise pricing is custom
- Screenshot capture modes are governed by tenant policy
Who it suits
Effigate is aimed at IT services firms, digital agencies, managed service providers, and enterprise delivery teams. It may suit teams that need project tracking, client support SLAs, and contract billing together.
Verdict
Effigate brings project workflows, SLA-managed support, and invoicing into one platform. The Professional plan has a 25-user limit, while unlimited users are listed for custom-priced Enterprise.
Plans and prices
From Effigate's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free trial | Free | 7 days · full access during trial · no credit card required |
| Professional | $79 a month | Up to 25 users · SLA enforcement · contract billing · client portal · invoicing engine · rate card versioning · Monthly |
| Enterprise | Priced on request | Unlimited users · IP firewall rules · audit log export · SSO / SAML · dedicated onboarding · SLA uptime guarantee · Custom |
The facts
Each one read from Effigate's own pages, with the date it was checked.
What it does
- API and AI
- Effigate provides a tenant-scoped REST API, MCP-ready workflows, outbound webhooks with signed payloads, and AI connections including OpenAI, Gemini, and Grok.checked 2 Oct 2026
- Helpdesk and SLAs
- The helpdesk supports priority-based SLA timers, L1/L2/L3 support levels, breach alerts, escalation rules, and client visibility controls.checked 2 Oct 2026
- Integrations
- The pricing page lists GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive, and Dropbox integrations.checked 2 Oct 2026
- Notable limit
- The Professional plan is listed for up to 25 users, while Enterprise is listed for unlimited users.checked 2 Oct 2026
- Privacy controls
- Desktop Timer supports full, blurred, silent, or disabled screenshot capture modes governed by tenant policy.checked 2 Oct 2026
- Product
- Effigate unifies agile project delivery, contract-governed helpdesk, and end-to-end billing in one platform.checked 2 Oct 2026
- Project management
- Project tools include epics, stories, tasks, sprint boards, poker planning, velocity tracking, and workload views.checked 2 Oct 2026
- Security
- Effigate states that it uses schema-per-tenant isolation, AES-256-GCM encryption at rest, TLS 1.2 or higher in transit, and append-only audit logs.checked 2 Oct 2026
- Support
- The pricing page lists email support among plan inclusions.checked 2 Oct 2026
- Target users
- Effigate says it is built for IT services firms, digital agencies, managed service providers, and enterprise delivery teams.checked 2 Oct 2026
Money
- Billing
- Effigate supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contracts, with rate cards frozen at activation and automated invoicing.checked 2 Oct 2026
The company
- Company founding
- Effigate's About page lists 2024 as its founding year.checked 2 Oct 2026
- Founded
- 2024checked 28 Sep 2026
Where it runs
- Desktop platforms
- Effigate Desktop Timer has downloadable builds for macOS, Windows, and Linux.checked 2 Oct 2026
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