Easy8 HelpDesk
Easy8 HelpDesk is a support ticket system for managing customer requests, with cloud and on-premises deployment options.
What Easy8 HelpDesk is
Easy8 HelpDesk is a support ticket system for managing customer requests, with cloud and on-premises deployment options. Tickets can arrive by email or through a simplified ticketing interface, then be organized into projects by customer, product, or other criteria. The system retains email formatting and images and sends automated notifications to clients as tickets are processed. Projects can set response and resolution SLAs and track prepaid hours, including transfers of unused hours. Customizable reporting covers project and client activity, ticket processing, and SLAs. An optional customer portal lets external customers enter and manage requests. Mailbox OAuth currently supports Google Workspace and Microsoft Exchange accounts, while Easy8’s n8n integration connects with more than 1,000 other apps. Easy8 says it follows GDPR and is certified for ISO/IEC 27001:2022 and ISO/IEC 27017; its security overview describes TLS 1.2 and 1.3 for data in transit. Essentials is listed at €6.90/user/mo (annual), with minimum license counts of 10 cloud users or 25 on-premises users. A 30-day trial requires no credit card.
Good
- Tickets can be organized into customer or product projects.
- Projects support response and resolution SLAs.
- Includes customizable reports and SLA reporting.
- Offers cloud and on-premises deployment.
- 30-day trial requires no credit card.
Watch out
- No free plan is listed.
- Essentials has minimum license counts of 10 cloud or 25 on-premises users.
- Clients can be separated only by sender, not sender and receiving mailbox.
- Mailbox OAuth currently supports Google Workspace and Microsoft Exchange.
Who it suits
Easy8 HelpDesk suits customer care teams that need ticket routing, SLAs, reporting, and an optional customer portal. Cloud and on-premises deployment options may suit teams with different hosting needs.
Verdict
Easy8 HelpDesk combines ticket intake, project organization, SLA tracking, and reporting. Check its client-separation limit and minimum license counts against your support setup before selecting a plan.
Plans and prices
From Easy8 HelpDesk's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Business | €13.90 | HelpDesk Premium listed as an add-on · user/month, billed annually |
| Platform | €25.90 | HelpDesk Premium listed as an add-on · user/month, billed annually |
| Essentials | €82.80 a year | HelpDesk Premium listed as an add-on · €82.80 per year (= €6.90/month, billed annually) |
| Enterprise | Priced on request | Contact sales; HelpDesk Premium listed as an add-on |
The facts
Each one read from Easy8 HelpDesk's own pages, with the date it was checked.
What it does
- Customer portal
- An optional HelpDesk users interface lets external customers enter and manage their requests.checked 29 Sep 2026
- Email handling
- The product retains rich formatting and images from emails and sends automated email notifications to clients during ticket processing.checked 29 Sep 2026
- Hosting
- Easy8 offers cloud and on-premises deployment options.checked 29 Sep 2026
- Integration ecosystem
- Easy8's n8n integration connects it with more than 1,000 other apps and lists HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Excel, Teams, Slack, GitHub, and GitLab use cases.checked 29 Sep 2026
- Mailbox integrations
- Mailbox OAuth authentication currently supports Google Workspace and Microsoft Exchange accounts.checked 29 Sep 2026
- Notable limit
- The HelpDesk documentation says clients can currently be separated solely by sender, not by a combination of sender and receiving mailbox.checked 29 Sep 2026
- Purpose
- Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets.checked 29 Sep 2026
- Reporting
- HelpDesk provides customizable statistics, reports by project or client, overall ticket processing statistics, and SLA reports.checked 29 Sep 2026
- Security
- Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit.checked 29 Sep 2026
- SLAs and hours
- Projects can define response and resolution SLAs and prepaid hours, including transfer of unused hours.checked 29 Sep 2026
- Ticket creation
- Tickets can be created from email or through a simplified ticketing interface.checked 29 Sep 2026
- Ticket routing
- Tickets can be sorted into projects according to customers, products, or other criteria.checked 29 Sep 2026
- Who it is for
- The product page describes HelpDesk as a solution for customer care, while the pricing page identifies its add-on for teams seeking a customer service experience.checked 29 Sep 2026
The company
- Founded
- 2006checked 28 Sep 2026
- Headquarters
- Prague, Czech Republicchecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial
- The product page offers a 30-day free trial and states that no credit card is required.checked 29 Sep 2026
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