Best Retail CRM Software in 2026
Updated
In short: Zoho CRM is ranked #1 of 25 as of 4 October 2026, ahead of BlueConic and Hightouch. The best-ranked option with a free plan is BlueConic. The lowest first paid tier on this page is Zoho CRM at $14/mo.
Retail CRM options can help you manage customer relationships across the sales and marketing work of a retail business. Zoho CRM, Aptos Retail, and Ometria lead the ranked entries, followed by Custobar and others. Compare campaign automation and customer segmentation with unified shopper profiles, then check ecommerce and POS integration for fit with your sales channels. Loyalty programs and store limits provide further points of comparison. The criteria also cover free-plan availability and paid-from pricing. Use the ranking alongside these details to assess which tools match the customer engagement capabilities and operational requirements you care about.
25 retail CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Zoho CRM Top pick · 7.3 Free plan · $14/mo
#2 BlueConic Runner-up · 6.7 Free plan · Free
#3 Hightouch Also great · 6.6 Free plan · Free
- Free planFree trial AndroidapiiOSWeb
- Free plan
- Yes
- Paid from
- 14 /user/mo
RecognisedDocumentedFree planPlatforms$14/mofirst paid tier About Zoho CRMVisit site - Free plan AndroidextensioniOSWebRecognisedDocumentedFree planPlatforms
- Free plan apiWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- Free plan
- No
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About Salesforce for RestaurantsVisit site - AndroidapiiOSWeb
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWebRecognisedDocumentedFree planPlatforms
- AndroidapiiOSWebRecognisedDocumentedFree planPlatforms
- AndroidapiiOSWebRecognisedDocumentedFree planPlatforms
- AndroidapiiOSWebRecognisedDocumentedFree planPlatforms
- Web
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$85/mofirst paid tier About CleverTapVisit site - Web
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms - Web
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebiOSAndroidRecognisedDocumentedFree planPlatforms
- apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms€548/mofirst paid tier About CustobarVisit site - WebRecognisedDocumentedFree planPlatforms
- Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- Web
- Unified shopper profiles
- Yes
- Loyalty programs
- Yes
- Campaign automation
- advanced
- Customer segmentation
- advanced
RecognisedDocumentedFree planPlatforms - WebiOSAndroidRecognisedDocumentedFree planPlatforms
- RecognisedDocumentedFree planPlatforms
- RecognisedDocumentedFree planPlatforms
- WebRecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which retail CRM software is ranked first on Everything Xiaomi?
Zoho CRM is ranked #1 of 25 with a score of 7.3. BlueConic is second and Hightouch third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho CRM has the lowest first paid tier we found: $14/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.