Xeno
Xeno is a web-based customer engagement platform for retailers that combines CRM, loyalty, and offer management.
What Xeno is
Xeno is a web-based customer engagement platform for retailers that combines CRM, loyalty, and offer management. Its CRM unifies shopper information from touchpoints such as website behavior, purchase history, and social interactions into customer profiles. AI-powered segmentation identifies audiences for personalized campaigns across email, SMS, WhatsApp, Facebook, and Instagram. Retailers can automate customer journeys, including welcome and abandoned-cart campaigns, and use real-time campaign tracking, KPI setting, and marketing insights. The loyalty product supports customizable programs, cross-channel redemption, and rewards for referrals, reviews, and social sharing. Offer tools support targeted offers, channel distribution, and financial controls. A Shopify app syncs orders, returns, and exchanges and supports loyalty, offers, and personalized journeys. Xeno also provides webhooks for events such as orders, with authentication, filtering, and a history of the last 50 events. Pricing is described as performance-based and available on request. Its privacy policy describes encryption and pseudonymization safeguards, as well as rights to request data deletion, correction, restriction, and export.
Good
- CRM unifies data into shopper profiles
- AI-powered segmentation supports personalized campaigns
- Campaigns cover five listed communication channels
- Loyalty supports cross-channel redemption
- Shopify app syncs orders, returns, and exchanges
Watch out
- Pricing is available on request
- Platform is listed for web
Who it suits
Xeno is designed for retailers, with its site highlighting fashion, beauty, restaurants, and food and beverage businesses. It suits teams seeking customer profiles, loyalty programs, offer management, and automated campaigns.
Verdict
Xeno brings retail CRM, loyalty, offers, and campaign automation into one platform. Its pricing is available on request, so prospective customers need to contact the company for commercial details.
The facts
Each one read from Xeno's own pages, with the date it was checked.
What it does
- Analytics
- The CRM page describes real-time campaign tracking, KPI setting and data-driven marketing insights.checked 2 Oct 2026
- Audience
- Xeno describes its CRM and loyalty software as designed for retailers and highlights fashion, beauty, restaurants and food and beverage industries.checked 2 Oct 2026
- Automations
- Xeno describes automated customer journeys including welcome journeys and abandoned-cart campaigns.checked 3 Oct 2026
- Campaign channels
- The maker lists email, SMS, WhatsApp, Facebook, and Instagram as communication channels supported by its platform.checked 3 Oct 2026
- Campaigns
- Xeno says retailers can run personalized campaigns through Facebook, Instagram, WhatsApp and email.checked 2 Oct 2026
- Core offering
- The platform combines CRM, loyalty, and offer management.checked 3 Oct 2026
- CRM
- Its CRM consolidates customer information and uses AI-powered personas to identify audience segments.checked 2 Oct 2026
- Customer profiles
- Xeno’s CRM unifies customer data from touchpoints including website behavior, purchase history, and social media interactions into customer profiles.checked 3 Oct 2026
- Data rights
- The privacy policy describes rights to request data deletion, correction, restriction of processing and export.checked 2 Oct 2026
- Industries
- Xeno describes its platform as built for retailers and highlights fashion, beauty, and restaurant industries on its site.checked 3 Oct 2026
- Journeys
- The CRM includes automated customer journeys such as welcome journeys and abandoned-cart campaigns.checked 2 Oct 2026
- Loyalty
- The loyalty offering includes tiered rewards, gamification elements, and personalized point redemption options.checked 3 Oct 2026
- Offer management
- The offer-management solution supports targeted offers, channel distribution, and financial controls.checked 3 Oct 2026
- Offers
- Xeno offers a product for creating, managing and distributing targeted retail offers across channels.checked 2 Oct 2026
- Personalization
- Xeno says its AI-powered segmentation identifies audience groups and supports personalized campaigns.checked 3 Oct 2026
- Pricing
- A Xeno guide says its pricing is performance-based and aligned with KPIs such as ROI, incremental revenue, or repeat sales; it does not state a price.checked 3 Oct 2026
- Pricing model
- A Xeno guide says the company offers performance-based pricing aligned to retailer KPIs such as ROI, incremental revenue or repeat sales.checked 2 Oct 2026
- Product
- Xeno describes itself as an AI-powered customer engagement platform purpose-built for retailers.checked 3 Oct 2026
- Sales access
- The maker invites prospective customers to request a demo through a contact form.checked 3 Oct 2026
- Security
- A company post states that Xeno is ISO 27001 and SOC 2 certified.checked 3 Oct 2026
- Shopify integration
- Xeno’s Shopify App syncs orders, returns, and exchanges and supports loyalty and offers at checkout, according to its release notes.checked 3 Oct 2026
- Support
- The contact page lists [email protected] for sales queries and provides a contact form for inquiries.checked 2 Oct 2026
The company
- Company locations
- The homepage lists offices in Dubai, Delhi, Mumbai and Bengaluru.checked 2 Oct 2026
- Founded
- 2015checked 28 Sep 2026
Alternatives to Xeno
- 1
Zoho CRM
Free planAndroidiOSWebAPI8.3From $14 a month - 2
Hightouch
Free planAndroidiOSWebAPI8.2From $350 a month - 3
BlueConic
Free planAndroidiOSWebAPI7.5Free plan - 4
Annex Cloud Loyalty Experience Platform
AndroidiOSWebAPI7.3From $15,000 a year - 5
CleverTap
AndroidiOSWebAPI7.2From $85 a month - 6
Bluecore
AndroidiOSWebAPI6.8