18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Alternatives to Znuny
Znuny combines ticket handling and service management for help desks, ITSM, customer support, and other service operations. Teams can run it on their own server or have it hosted by Znuny. It accepts work through a customer portal, email, phone with CTI, web services, and monitoring tools. Automation manages routing, classification, escalation, notifications, and ticket state; knowledge tools support customer self-service. Its modular design, configurable fields, and…
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.3
CompassDocs is a self-hosted knowledge base for teams creating and organizing SOPs, technical documentation, policies, and internal reference material.
Free planOpen sourceWebAPILinux
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 6
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 7
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 8
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.
AndroidiOSWebAPI7.9From £33 a month - 9
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 10
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 11
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI7.9 - 12
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access.
AndroidiOSWebAPI7.9From $1.50 a month - 13
Scribe
Scribe captures workflows and turns them into step-by-step guides and process documentation.
Free planWebAPIExtensionmacOS7.9From $17 a month - 14
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 15
Zendesk Guide
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWebAPI7.9From $19 a month - 16
Tango
Tango captures work processes and turns them into step-by-step walkthroughs and browser agents.
Free planWebExtensionmacOSWindows7.8From $22 a month - 17
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 18
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 19
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams.
AndroidiOSWebAPI7.3From $39 a month - 20
Hudu
Hudu is a platform for IT teams to manage documentation, passwords, assets, and infrastructure information.
AndroidiOSWebAPI7.2 - 21
KnowledgeOwl
KnowledgeOwl is web software for publishing knowledge bases to internal and external audiences.
WebAPI7.2From $100 a month - 22
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 23
HESK
Free planWebSelf-hosted7.1From $29.99 a month - 24
N-able Passportal
AndroidiOSWebWindows7.1 - 25
osTicket
osTicket is an open-source support ticketing system for handling inquiries received through email, web forms, and API.
Free planWebAPISelf-hosted7.1From $12 a month - 26
SuperOps
SuperOps is an endpoint-management platform for IT teams, with a focus on managing AI agents that handle workflows within IT-defined guardrails.
AndroidiOSWebLinux7.1From $1.50 a month - 27
ITarian Remote Desktop
ITarian Remote Desktop is a remote support tool that lets technicians connect to customer devices, troubleshoot issues and take control from a centralized platform.
Free planAndroidiOSmacOSWindows7.0Free plan - 28
Docusnap
Docusnap inventories IT infrastructure and turns the collected information into documentation, network maps, and reports.
WebAPILinuxmacOS6.9 - 29
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams.
AndroidiOSWebAPI6.9 - 30
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8