Alternatives to RingCX AI Workforce Management

18.2

Daktela WFM

Daktela WFM is a shift scheduling tool built for omnichannel contact centres.

Free planAndroidiOSWeb

From €12 a month

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28.0

NE

Nextiva

Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.

AndroidiOSWeb

From $15 a month

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37.9

Amazon Connect

Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.

AndroidiOSWeb

Price on the maker’s site

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4. 4AC

   Agentforce Contact Center

   Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.

   AndroidiOSWebAPI
   7.8From $50 a month
   Visit
5. 5WA

   Webex App

   Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.

   Free planAndroidiOSWebmacOS
   7.8Free plan
   Visit
6. 6GW

   Genesys Workforce Engagement Management

   Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution.

   AndroidiOSWebAPI
   7.5
   Visit
7. 7

   Aspect Workforce

   Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking.

   AndroidiOSWebAPI
   7.4From $1 a month
   Visit
8. 8

   Five9 Interaction Analytics

   Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.

   WebAPI
   6.9From $119 a month
   Visit
9. 9

   GetWFM

   GetWFM is cloud-based workforce management software for contact centers, bringing scheduling, attendance, adherence, time-off management, and analytics into one service.

   Free planWebAPI
   6.9Free plan
   Visit
10. 10

    QStory Workforce Management

    QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence…

    AndroidiOSWeb
    6.8
    Visit
11. 11

    Dialpad Workforce Management

    Dialpad Workforce Management is a workforce planning and performance tool for contact centers.

    AndroidiOSWebExtension
    6.7From $95 a month
    Visit
12. 12MW

    Mitel Workforce Management

    AndroidiOSWebAPI
    6.7
    Visit
13. 13

    SingleComm Workforce

    WebAPI
    6.7From $49 a month
    Visit
14. 14

    8x8 Contact Center

    8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.

    AndroidiOSWebAPI
    6.6
    Visit
15. 15TW

    Talkdesk Workforce Management

    AndroidiOSWeb
    6.3From $165 a month
    Visit
16. 16

    Assembled

    WebAPI
    6.2From $25 a month
    Visit
17. 17FA

    FrontLine Atlas

    WebAPI
    6.2From $15 a month
    Visit
18. 18

    Verint Workforce Management

    Verint Workforce Management is an AI-powered system for forecasting demand, scheduling employees, and managing staffing in real time.

    AndroidiOSWebAPI
    6.2
    Visit
19. 19SW

    ShiftPilot WFM

    ShiftPilot WFM is workforce-management software for contact centres with 25 to 300 agents.

    AndroidiOS
    6.0From C$20 a month
    Visit
20. 20SU

    SureWFM

    SureWFM is a web-based workforce management platform for contact centers and BPOs, covering forecasting, scheduling, agent self-service and intraday management.

    Web
    5.9From $599 a month
    Visit
21. 21AW

    Avaya Workforce Engagement Workforce Management

    Avaya Workforce Engagement Workforce Management is a workforce management capability within Avaya Experience Platform Workforce Engagement, a suite…

    AndroidiOSWebSelf-hosted
    5.8
    Visit
22. 22PV

    Pipkins Vantage Point

    Pipkins Vantage Point is an enterprise workforce management product for scheduling, forecasting, planning, and performance management across…

    iOSWebmacOS
    5.8
    Visit
23. 23

    AgentTime Scheduler

    AgentTime Scheduler is a Windows desktop tool for building weekly schedules for call center agent groups.

    Windows
    5.7$380 one-time
    Visit
24. 24

    Eleveo Workforce Management

    Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules.

    WebAPISelf-hosted
    5.5
    Visit
25. 25PE

    Peopleware

    Peopleware is an AI-native workforce management suite for contact centers and outsourcers.

    WebAPI
    5.5
    Visit
26. 26CW

    CCBox WFM

    Web
    5.4
    Visit
27. 27

    Puzzel Workforce Management

    Puzzel Workforce Management is a cloud-based platform for planning contact centre staffing around customer demand.

    WebAPI
    5.4
    Visit
28. 28TW

    TCN Workforce Management

    TCN Workforce Management helps contact centres forecast contact demand and plan agent schedules across voice, chat, email, and SMS.

    WebAPI
    5.4
    Visit
29. 29WC

    WorkforceScheduling.com

    Web
    5.3
    Visit
30. 30

    NiCE Workforce Management

    NiCE Workforce Management is web-based software for planning and managing workforce coverage.

    Web
    4.9
    Visit

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