CCBox WFM

Summary

CCBox WFM is ranked #30 of 34 in contact center workforce management software on Everything Xiaomi. It runs on Web. There is no free plan. A free trial is offered.

Compared on contact center workforce management software

Free plan

Noccbox.global

Demand forecasting

Yesccbox.global

Skills-based scheduling

Yesccbox.global

Intraday management

Yesccbox.global

Omnichannel forecasting

Yesccbox.global

Facts

Purpose

CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce.ccbox.global · 4 Oct 2026

Connections

It has real-time and historic connectors to the contact centre.ccbox.global · 4 Oct 2026

Forecasting

Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs.ccbox.global · 4 Oct 2026

Scheduling

Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation.ccbox.global · 4 Oct 2026

Adherence

It graphically displays each agent’s real-time status against their scheduled activity.ccbox.global · 4 Oct 2026

Deployment

The cloud-based solution runs entirely through a web browser.ccbox.global · 4 Oct 2026

Pricing terms

The maker describes WFM as a flat fee per agent per month with no minimum commitments.ccbox.global · 4 Oct 2026

Trial

The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product.ccbox.global · 4 Oct 2026

Audience

The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals.ccbox.global · 4 Oct 2026

Company

Headquarters

Leeds, United Kingdomccbox.global · 28 Sept 2026

Where it ranks on Everything Xiaomi

• Best Contact Center Workforce Management Software in 2026#30 of 34

Sources

• ccbox.global/products-solutions/optimise/· checked 4 Oct 2026
• ccbox.global/products-solutions/· checked 4 Oct 2026