CCBox WFM

Place

#27 of 33

Chart

Score

5.4

The facts below are what the maker publishes about CCBox WFM, checked and dated. Our editors have not written about it yet.

Plans and prices

From CCBox WFM's own pricing page, checked 4 Oct 2026.

Plan	Price	What it gives you
CCBox WFM	—	No minimum commitments · Flat fee per agent per month

Each one read from CCBox WFM's own pages, with the date it was checked.

Adherence: It graphically displays each agent’s real-time status against their scheduled activity.checked 4 Oct 2026
Audience: The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals.checked 4 Oct 2026
Connections: It has real-time and historic connectors to the contact centre.checked 4 Oct 2026
Deployment: The cloud-based solution runs entirely through a web browser.checked 4 Oct 2026
Forecasting: Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs.checked 4 Oct 2026
Pricing terms: The maker describes WFM as a flat fee per agent per month with no minimum commitments.checked 4 Oct 2026
Purpose: CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce.checked 4 Oct 2026
Scheduling: Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation.checked 4 Oct 2026

Trial: The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product.checked 4 Oct 2026