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Best CCBox WFM Alternatives in 2026

Updated

20 apps from contact center workforce management software ranked against CCBox WFM on the same published basis.

  1. 1
    Webex App Free plan AndroidiOSMacWebWin Free7.4
    CCBox WFM vs Webex App
  2. 2
    Daktela WFM Free plan AndroidapiiOSMacWeb €20/mo7.2
    CCBox WFM vs Daktela WFM
  3. 3
    Dialpad Workforce Management AndroidextensioniOSMacWeb $95/mo6.8
    CCBox WFM vs Dialpad Workforce Management
  4. 4
    Mitel Secure Cloud AndroidiOSMacWebWin 6.8
    CCBox WFM vs Mitel Secure Cloud
  5. 5
    Nextiva AndroidextensioniOSLinuxMac $15/mo6.6
    CCBox WFM vs Nextiva
  6. 6
    Genesys Workforce Engagement Management AndroidiOSMacWebWin £2.33/mo6.5
    CCBox WFM vs Genesys Workforce Engagement Management
  7. 7
    8x8 Contact Center AndroidapiiOSMacWeb 6.4
    CCBox WFM vs 8x8 Contact Center
  8. 8
    Amazon Connect Free trial AndroidapiiOSWeb 6.4
    CCBox WFM vs Amazon Connect
  9. 9
    Aspect Workforce AndroidapiiOSself-hostedWeb 6.3
    CCBox WFM vs Aspect Workforce
  10. 10
    Pipkins Vantage Point iOSMacWeb 6.3
    CCBox WFM vs Pipkins Vantage Point
  11. 11
    QStory Workforce Management AndroidiOSWeb 6.3
    CCBox WFM vs QStory Workforce Management
  12. 12
    RingCentral RingCX apiMacWebWin $65/mo6.3
    CCBox WFM vs RingCentral RingCX
  13. 13
    RingCX AI Workforce Management AndroidapiiOSWeb $65/mo6.3
    CCBox WFM vs RingCX AI Workforce Management
  14. 14
    Verint Workforce Management AndroidapiiOSWeb 6.3
    CCBox WFM vs Verint Workforce Management
  15. 15
    Enghouse CCaaS apiWeb 6.2
    CCBox WFM vs Enghouse CCaaS
  16. 16
    Agentforce Contact Center WebiOSAndroid $50/mo6.1
    CCBox WFM vs Agentforce Contact Center
  17. 17
    Eleveo Workforce Management apiself-hostedWeb 6.1
    CCBox WFM vs Eleveo Workforce Management
  18. 18
    Five9 Interaction Analytics apiWeb $119/mo6.1
    CCBox WFM vs Five9 Interaction Analytics
  19. 19
    MaxContact Auto QA apiWeb 6.1
    CCBox WFM vs MaxContact Auto QA
  20. 20
    SingleComm Workforce Web 6.0
    CCBox WFM vs SingleComm Workforce

CCBox WFM alternatives compared

#AppScoreFree planFromRuns on
1Webex App7.4Free planFreeAndroid, iOS, Mac, Web, Windows
2Daktela WFM7.2Free plan€20/moAndroid, API, iOS, Mac, Web, Windows
3Dialpad Workforce Management6.8No$95/moAndroid, Browser, iOS, Mac, Web, Windows
4Mitel Secure Cloud6.8No—Android, iOS, Mac, Web, Windows
5Nextiva6.6No$15/moAndroid, Browser, iOS, Linux, Mac, Web, Windows
6Genesys Workforce Engagement Management6.5No£2.33/moAndroid, iOS, Mac, Web, Windows
78x8 Contact Center6.4No—Android, API, iOS, Mac, Web, Windows
8Amazon Connect6.4No—Android, API, iOS, Web
9Aspect Workforce6.3No—Android, API, iOS, self-hosted, Web
10Pipkins Vantage Point6.3No—iOS, Mac, Web
11QStory Workforce Management6.3No—Android, iOS, Web
12RingCentral RingCX6.3No$65/moAPI, Mac, Web, Windows
13RingCX AI Workforce Management6.3No$65/moAndroid, API, iOS, Web
14Verint Workforce Management6.3No—Android, API, iOS, Web
15Enghouse CCaaS6.2No—API, Web
16Agentforce Contact Center6.1No$50/moWeb, iOS, Android
17Eleveo Workforce Management6.1No—API, self-hosted, Web
18Five9 Interaction Analytics6.1No$119/moAPI, Web
19MaxContact Auto QA6.1No—API, Web
20SingleComm Workforce6.0No—Web
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Questions about CCBox WFM alternatives

What is the best alternative to CCBox WFM?

Webex App, number 1 in contact center workforce management software with a score of 7.4 out of 10. The others here: Daktela WFM, Dialpad Workforce Management, Mitel Secure Cloud and 16 more.

What is the best free alternative to CCBox WFM?

Webex App is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.