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Best OpenText Service Management Alternatives in 2026

Updated

20 apps from IT SLA management software ranked against OpenText Service Management on the same published basis.

  1. 1
    Lansweeper Free plan apiLinuxMacself-hostedWeb $199/mo7.3
    OpenText Service Management vs Lansweeper
  2. 2
    Desk365 Free plan AndroidapiiOSWeb $12/mo7.1
    OpenText Service Management vs Desk365
  3. 3
    KIX Free plan AndroidapiiOSLinuxself-hosted €33/mo7.1
    OpenText Service Management vs KIX
  4. 4
    Znuny Free plan apiLinuxself-hostedWeb $374.92/mo7.0
    OpenText Service Management vs Znuny
  5. 5
    iTop Free plan apiLinuxself-hostedWebWin Free6.9
    OpenText Service Management vs iTop
  6. 6
    FreeITSM Free plan apiLinuxself-hostedWebWin Free6.8
    OpenText Service Management vs FreeITSM
  7. 7
    GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo6.7
    OpenText Service Management vs GLPI
  8. 8
    QueueDesk Free plan Web $79/mo6.7
    OpenText Service Management vs QueueDesk
  9. 9
    Vivantio apiself-hostedWeb $49/mo6.7
    OpenText Service Management vs Vivantio
  10. 10
    Web Help Desk Free trial iOSLinuxMacself-hostedWeb $26.67/mo6.7
    OpenText Service Management vs Web Help Desk
  11. 11
    Alemba Service Manager AndroidapiiOSself-hostedWeb 6.6
    OpenText Service Management vs Alemba Service Manager
  12. 12
    Jitbit Helpdesk Free trial AndroidapiiOSLinuxself-hosted $24/mo6.6
    OpenText Service Management vs Jitbit Helpdesk
  13. 13
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo6.6
    OpenText Service Management vs Matrix42 FastViewer
  14. 14
    Nova-Suite Free plan apiself-hostedWeb Free6.6
    OpenText Service Management vs Nova-Suite
  15. 15
    SlaMetric Free plan Web Free6.6
    OpenText Service Management vs SlaMetric
  16. 16
    Xurrent Service Level Management AndroidapiiOSWeb 6.5
    OpenText Service Management vs Xurrent Service Level Management
  17. 17
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo6.4
    OpenText Service Management vs ManageEngine ServiceDesk Plus
  18. 18
    Effigate Free trial apiLinuxMacWebWin $79/mo6.3
    OpenText Service Management vs Effigate
  19. 19
    Proactivanet ITSM AndroidapiiOSWeb 6.3
    OpenText Service Management vs Proactivanet ITSM
  20. 20
    USU Knowledge Management apiLinuxself-hostedWebWin 6.3
    OpenText Service Management vs USU Knowledge Management

OpenText Service Management alternatives compared

#AppScoreFree planFromRuns on
1Lansweeper7.3Free plan$199/moAPI, Linux, Mac, self-hosted, Web, Windows
2Desk3657.1Free plan$12/moAndroid, API, iOS, Web
3KIX7.1Free plan€33/moAndroid, API, iOS, Linux, self-hosted, Web
4Znuny7.0Free plan$374.92/moAPI, Linux, self-hosted, Web
5iTop6.9Free planFreeAPI, Linux, self-hosted, Web, Windows
6FreeITSM6.8Free planFreeAPI, Linux, self-hosted, Web, Windows
7GLPI6.7No€19/moAndroid, API, Linux, Mac, self-hosted, Web, Windows
8QueueDesk6.7Free plan$79/moWeb
9Vivantio6.7No$49/moAPI, self-hosted, Web
10Web Help Desk6.7No$26.67/moiOS, Linux, Mac, self-hosted, Web, Windows
11Alemba Service Manager6.6No—Android, API, iOS, self-hosted, Web, Windows
12Jitbit Helpdesk6.6No$24/moAndroid, API, iOS, Linux, self-hosted, Web, Windows
13Matrix42 FastViewer6.6No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
14Nova-Suite6.6Free planFreeAPI, self-hosted, Web
15SlaMetric6.6Free planFreeWeb
16Xurrent Service Level Management6.5No—Android, API, iOS, Web
17ManageEngine ServiceDesk Plus6.4No$13/moAndroid, iOS, Linux, Mac, Web, Windows
18Effigate6.3No$79/moAPI, Linux, Mac, Web, Windows
19Proactivanet ITSM6.3No—Android, API, iOS, Web
20USU Knowledge Management6.3No—API, Linux, self-hosted, Web, Windows
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Questions about OpenText Service Management alternatives

What is the best alternative to OpenText Service Management?

Lansweeper, number 1 in IT SLA management software with a score of 7.3 out of 10. The others here: Desk365, KIX, Znuny and 16 more.

What is the best free alternative to OpenText Service Management?

Lansweeper is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.