Best ITSM 365 Alternatives in 2026
Updated
20 apps from IT SLA management software ranked against ITSM 365 on the same published basis.
- 1ITSM 365 vs Desk365
- 2ITSM 365 vs KIX
- 3ITSM 365 vs iTop
- 4ITSM 365 vs FreeITSM
- 5ITSM 365 vs GLPI
- 6ITSM 365 vs QueueDesk
- 7ITSM 365 vs Vivantio
- 8ITSM 365 vs Jitbit Helpdesk
- 9ITSM 365 vs Matrix42 FastViewer
- 10ITSM 365 vs Nova-Suite
- 11ITSM 365 vs SlaMetric
- 12ITSM 365 vs Xurrent Service Level Management
- 13ITSM 365 vs Web Help Desk
- 14ITSM 365 vs Effigate
- 15ITSM 365 vs ManageEngine ServiceDesk Plus
- 16ITSM 365 vs Proactivanet ITSM
- 17ITSM 365 vs USU Knowledge Management
- 18ITSM 365 vs Alloy Navigator
- 19ITSM 365 vs Chronodesk
- 20ITSM 365 vs Freshservice
ITSM 365 alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.2 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | KIX | 7.2 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | iTop | 7.0 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 4 | FreeITSM | 6.9 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 5 | GLPI | 6.9 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 6 | QueueDesk | 6.8 | Free plan | $79/mo | Web |
| 7 | Vivantio | 6.8 | No | $49/mo | API, self-hosted, Web |
| 8 | Jitbit Helpdesk | 6.7 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 9 | Matrix42 FastViewer | 6.7 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 10 | Nova-Suite | 6.7 | Free plan | Free | API, self-hosted, Web |
| 11 | SlaMetric | 6.7 | Free plan | Free | Web |
| 12 | Xurrent Service Level Management | 6.6 | No | — | Android, API, iOS, Web |
| 13 | Web Help Desk | 6.5 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 14 | Effigate | 6.4 | No | $79/mo | API, Linux, Mac, Web, Windows |
| 15 | ManageEngine ServiceDesk Plus | 6.4 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 16 | Proactivanet ITSM | 6.4 | No | — | Android, API, iOS, Web |
| 17 | USU Knowledge Management | 6.4 | No | — | API, Linux, self-hosted, Web, Windows |
| 18 | Alloy Navigator | 6.3 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 19 | Chronodesk | 6.3 | No | $15/mo | Android, iOS, Web |
| 20 | Freshservice | 6.3 | No | $19/mo | Android, API, iOS, Web |
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Questions about ITSM 365 alternatives
What is the best alternative to ITSM 365?
Desk365, number 1 in IT SLA management software with a score of 7.2 out of 10. The others here: KIX, iTop, FreeITSM and 16 more.
What is the best free alternative to ITSM 365?
Desk365 is the best-ranked alternative with a free plan. 7 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.