18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Alternatives to HaloITSM
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.3
CompassDocs is a self-hosted knowledge base for teams creating and organizing SOPs, technical documentation, policies, and internal reference material.
Free planOpen sourceWebAPILinux
- 4
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 5
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 6
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 7
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 8
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 9
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 10
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 11
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI7.9 - 12
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access.
AndroidiOSWebAPI7.9From $1.50 a month - 13
Scribe
Scribe captures workflows and turns them into step-by-step guides and process documentation.
Free planWebAPIExtensionmacOS7.9From $17 a month - 14
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 15
Zendesk Guide
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWebAPI7.9From $19 a month - 16
Tango
Tango captures work processes and turns them into step-by-step walkthroughs and browser agents.
Free planWebExtensionmacOSWindows7.8From $22 a month - 17
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 18
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 19
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams.
AndroidiOSWebAPI7.3From $39 a month - 20
Hudu
Hudu is a platform for IT teams to manage documentation, passwords, assets, and infrastructure information.
AndroidiOSWebAPI7.2 - 21
KnowledgeOwl
KnowledgeOwl is web software for publishing knowledge bases to internal and external audiences.
WebAPI7.2From $100 a month - 22
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 23
HESK
Free planWebSelf-hosted7.1From $29.99 a month - 24
N-able Passportal
AndroidiOSWebWindows7.1 - 25
osTicket
osTicket is an open-source support ticketing system for handling inquiries received through email, web forms, and API.
Free planWebAPISelf-hosted7.1From $12 a month - 26
SuperOps
SuperOps is an endpoint-management platform for IT teams, with a focus on managing AI agents that handle workflows within IT-defined guardrails.
AndroidiOSWebLinux7.1From $1.50 a month - 27
ITarian Remote Desktop
ITarian Remote Desktop is a remote support tool that lets technicians connect to customer devices, troubleshoot issues and take control from a centralized platform.
Free planAndroidiOSmacOSWindows7.0Free plan - 28
Docusnap
Docusnap inventories IT infrastructure and turns the collected information into documentation, network maps, and reports.
WebAPILinuxmacOS6.9 - 29
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams.
AndroidiOSWebAPI6.9 - 30
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8