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Best Ytel Contact Center Alternatives in 2026

Updated

20 apps from call center software ranked against Ytel Contact Center on the same published basis.

  1. 1
    Freshcaller Free plan AndroidiOSWeb $15/mo8.9
    Ytel Contact Center vs Freshcaller
  2. 2
    Genesys Cloud CX WebWinMaciOSAndroid $75/mo8.6
    Ytel Contact Center vs Genesys Cloud CX
  3. 3
    Amazon Connect Free trial AndroidapiiOSWeb 8.6
    Ytel Contact Center vs Amazon Connect
  4. 4
    8x8 Contact Center AndroidapiiOSMacWeb 8.5
    Ytel Contact Center vs 8x8 Contact Center
  5. 5
    GoTo Contact Center AndroidiOSMacWebWin 8.4
    Ytel Contact Center vs GoTo Contact Center
  6. 6
    RingCentral RingCX apiMacWebWin $65/mo8.3
    Ytel Contact Center vs RingCentral RingCX
  7. 7
    Dialpad Support Free trial AndroidapiextensioniOSMac $8,095/mo8.3
    Ytel Contact Center vs Dialpad Support
  8. 8
    Avaya Experience Platform apiself-hostedWeb $48/mo8.1
    Ytel Contact Center vs Avaya Experience Platform
  9. 9
    Google Contact Center AI Platform WebiOSAndroid 7.9
    Ytel Contact Center vs Google Contact Center AI Platform
  10. 10
    Daktela Contact Center Free trial AndroidapiiOSMacWeb €12/mo7.9
    Ytel Contact Center vs Daktela Contact Center
  11. 11
    Zoom Contact Center 7.8
    Ytel Contact Center vs Zoom Contact Center
  12. 12
    Zendesk Contact Center Web $33/mo7.8
    Ytel Contact Center vs Zendesk Contact Center
  13. 13
    OpenScape Contact Center Enterprise WebWin 7.8
    Ytel Contact Center vs OpenScape Contact Center Enterprise
  14. 14
    Talkdesk CX Cloud Web $85/mo7.8
    Ytel Contact Center vs Talkdesk CX Cloud
  15. 15
    uContact WebiOSAndroid $59.99/mo7.8
    Ytel Contact Center vs uContact
  16. 16
    Agentforce Contact Center WebiOSAndroid $50/mo7.8
    Ytel Contact Center vs Agentforce Contact Center
  17. 17
    Exotel Contact Center Free trial apiLinuxMacWebWin $70/mo7.8
    Ytel Contact Center vs Exotel Contact Center
  18. 18
    C-Zentrix Contact Center Free plan AndroidapiiOSself-hostedWeb Free7.8
    Ytel Contact Center vs C-Zentrix Contact Center
  19. 19
    Mitel CX 7.7
    Ytel Contact Center vs Mitel CX
  20. 20
    Twilio Flex Free trial apiself-hostedWeb $1/mo7.7
    Ytel Contact Center vs Twilio Flex

Ytel Contact Center alternatives compared

#AppScoreFree planFromRuns on
1Freshcaller8.9Free plan$15/moAndroid, iOS, Web
2Genesys Cloud CX8.6No$75/moWeb, Windows, Mac, iOS, Android
3Amazon Connect8.6NoAndroid, API, iOS, Web
48x8 Contact Center8.5Android, API, iOS, Mac, Web, Windows
5GoTo Contact Center8.4Android, iOS, Mac, Web, Windows
6RingCentral RingCX8.3No$65/moAPI, Mac, Web, Windows
7Dialpad Support8.3No$8,095/moAndroid, API, Browser, iOS, Mac, Web, Windows
8Avaya Experience Platform8.1No$48/moAPI, self-hosted, Web
9Google Contact Center AI Platform7.9Web, iOS, Android
10Daktela Contact Center7.9No€12/moAndroid, API, iOS, Mac, Web, Windows
11Zoom Contact Center7.8
12Zendesk Contact Center7.8No$33/moWeb
13OpenScape Contact Center Enterprise7.8Web, Windows
14Talkdesk CX Cloud7.8No$85/moWeb
15uContact7.8No$59.99/moWeb, iOS, Android
16Agentforce Contact Center7.8No$50/moWeb, iOS, Android
17Exotel Contact Center7.8No$70/moAPI, Linux, Mac, Web, Windows
18C-Zentrix Contact Center7.8Free planFreeAndroid, API, iOS, self-hosted, Web
19Mitel CX7.7
20Twilio Flex7.7No$1/moAPI, self-hosted, Web
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Questions about Ytel Contact Center alternatives

What is the best alternative to Ytel Contact Center?

Freshcaller, number 1 in call center software with a score of 8.9 out of 10. The others here: Genesys Cloud CX, Amazon Connect, 8x8 Contact Center and 16 more.

What is the best free alternative to Ytel Contact Center?

Freshcaller is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.