Ytel Contact Center
The facts below are what the maker publishes about Ytel Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Ytel Contact Center's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Ytel Contact Center | Priced on request | Per-agent licenses · platform fee · SMS and Branded Calls may have usage charges · Licenses are priced per user agent, plus a platform fee; contact Ytel for license and usage pricing. |
The facts
Each one read from Ytel Contact Center's own pages, with the date it was checked.
What it does
- APIs
- Ytel documents CPaaS and CCaaS APIs, including agent and non-agent Contact Center APIs, and supports event-driven webhooks.checked 12 Oct 2026
- Calling modes
- Calling options include click-to-call, manual preview, predictive dialing, and callbacks triggered by real-time lead form submissions.checked 12 Oct 2026
- Computer requirements
- Ytel lists Windows 10 or newer and macOS Catalina or newer as supported operating systems, and says ChromeOS is no longer supported.checked 12 Oct 2026
- CRM integrations
- Ytel says it integrates with over 100 CRMs, including call-connected record pop-ups and call data posting.checked 12 Oct 2026
- Digital channel scope
- voice_plus_digitalchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Inbound routing
- Inbound calls can be routed to IVRs, queues, and voicemail, with agent distribution methods including rank and longest wait time.checked 12 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Monitoring and reports
- Managers can monitor live call audio and agent activity and view real-time statistics and reporting.checked 12 Oct 2026
- Network requirements
- Ytel recommends wired internet and says wireless, hotspot, 5G wireless, and public Wi-Fi connections are not supported or recommended for Contact Center.checked 12 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Pricing details
- Ytel says user licenses are priced per agent and a platform fee applies; SMS or Branded Calls may also incur usage charges, and qualified opportunities may receive volume discounts.checked 12 Oct 2026
- Purpose
- Ytel Contact Center is cloud-based software for inbound and outbound calls, routing, and reporting on call volumes and agent performance.checked 12 Oct 2026
- Sales dialer
- The sales dialer supports parallel dialing, customizable calling workflows, and automatic remediation of mislabelled numbers.checked 12 Oct 2026
- Security and caller identity
- Ytel describes its calling as STIR/SHAKEN compliant and offers verified caller ID and branded calls.checked 12 Oct 2026
- Support
- Ytel lists support by email at [email protected] and publishes a Help Center with Contact Center documentation.checked 12 Oct 2026
- Workforce management
- Yeschecked 22 Sep 2026
Where it runs
- Browser access
- The platform has a built-in browser-based webphone and does not require a physical phone or softphone download.checked 12 Oct 2026
The company
- Company history and headquarters
- Ytel says it was founded in 2012 and lists its address as 10619 S. Jordan Gateway Blvd., Suite 240, South Jordan, Utah 84095.checked 12 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- South Jordan, Utah, United Stateschecked 28 Sep 2026
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