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Best Genesys Cloud Agentic Virtual Agent Alternatives in 2026

Updated

20 apps from AI customer service agents ranked against Genesys Cloud Agentic Virtual Agent on the same published basis.

  1. 1
    Webex App Free plan AndroidiOSMacWebWin Free7.5
    Genesys Cloud Agentic Virtual Agent vs Webex App
  2. 2
    Agentforce Vibes Free plan WebiOSAndroid $125/mo6.8
    Genesys Cloud Agentic Virtual Agent vs Agentforce Vibes
  3. 3
    Enjo AI Support Agent Free plan self-hostedWeb $95/mo6.8
    Genesys Cloud Agentic Virtual Agent vs Enjo AI Support Agent
  4. 4
    Freshdesk Free plan api $19/mo6.8
    Genesys Cloud Agentic Virtual Agent vs Freshdesk
  5. 5
    Klaviyo Free plan Web Free6.8
    Genesys Cloud Agentic Virtual Agent vs Klaviyo
  6. 6
    Yellow.ai Free plan WebiOSAndroid Free6.8
    Genesys Cloud Agentic Virtual Agent vs Yellow.ai
  7. 7
    Dalo Free plan Web $10/mo6.7
    Genesys Cloud Agentic Virtual Agent vs Dalo
  8. 8
    ChatterMate Free plan Web $19/mo6.6
    Genesys Cloud Agentic Virtual Agent vs ChatterMate
  9. 9
    Kustomer AndroidapiiOSWeb 6.5
    Genesys Cloud Agentic Virtual Agent vs Kustomer
  10. 10
    Stept Free plan Web $19/mo6.5
    Genesys Cloud Agentic Virtual Agent vs Stept
  11. 11
    Weav Free plan Web $29/mo6.5
    Genesys Cloud Agentic Virtual Agent vs Weav
  12. 12
    Zowie AndroidapiiOSself-hostedWeb 6.5
    Genesys Cloud Agentic Virtual Agent vs Zowie
  13. 13
    Intercom Free trial AndroidiOSWeb $19/mo6.4
    Genesys Cloud Agentic Virtual Agent vs Intercom
  14. 14
    OpenServe Web 6.4
    Genesys Cloud Agentic Virtual Agent vs OpenServe
  15. 15
    Ada AndroidapiiOSWeb 6.3
    Genesys Cloud Agentic Virtual Agent vs Ada
  16. 16
    Mavenoid AndroidapiiOSWeb 6.3
    Genesys Cloud Agentic Virtual Agent vs Mavenoid
  17. 17
    Pega CRM Free trial Web 6.3
    Genesys Cloud Agentic Virtual Agent vs Pega CRM
  18. 18
    Kore.ai Free trial apiself-hostedWeb 6.2
    Genesys Cloud Agentic Virtual Agent vs Kore.ai
  19. 19
    ASAPP CXP AndroidapiiOSWeb 6.1
    Genesys Cloud Agentic Virtual Agent vs ASAPP CXP
  20. 20
    Cognigy apiself-hostedWeb 6.1
    Genesys Cloud Agentic Virtual Agent vs Cognigy

Genesys Cloud Agentic Virtual Agent alternatives compared

#AppScoreFree planFromRuns on
1Webex App7.5Free planFreeAndroid, iOS, Mac, Web, Windows
2Agentforce Vibes6.8Free plan$125/moWeb, iOS, Android
3Enjo AI Support Agent6.8Free plan$95/moself-hosted, Web
4Freshdesk6.8Free plan$19/moAPI
5Klaviyo6.8Free planFreeWeb
6Yellow.ai6.8Free planFreeWeb, iOS, Android
7Dalo6.7Free plan$10/moWeb
8ChatterMate6.6Free plan$19/moWeb
9Kustomer6.5No—Android, API, iOS, Web
10Stept6.5Free plan$19/moWeb
11Weav6.5Free plan$29/moWeb
12Zowie6.5No—Android, API, iOS, self-hosted, Web
13Intercom6.4No$19/moAndroid, iOS, Web
14OpenServe6.4No—Web
15Ada6.3No—Android, API, iOS, Web
16Mavenoid6.3No—Android, API, iOS, Web
17Pega CRM6.3No—Web
18Kore.ai6.2No—API, self-hosted, Web
19ASAPP CXP6.1No—Android, API, iOS, Web
20Cognigy6.1No—API, self-hosted, Web
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Questions about Genesys Cloud Agentic Virtual Agent alternatives

What is the best alternative to Genesys Cloud Agentic Virtual Agent?

Webex App, number 1 in AI customer service agents with a score of 7.5 out of 10. The others here: Agentforce Vibes, Enjo AI Support Agent, Freshdesk and 16 more.

What is the best free alternative to Genesys Cloud Agentic Virtual Agent?

Webex App is the best-ranked alternative with a free plan. 10 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.