Best Public Sector CRM Software in 2026
Updated
In short: Casework is ranked #1 of 27 as of 4 October 2026, ahead of Ready311 and efficy Public Sector CRM. The lowest first paid tier on this page is eCasework at £8.33/mo.
Public sector CRM software is designed around relationships with constituents, stakeholders and the cases or requests they bring to government organizations. Compare constituent records and stakeholder tracking alongside case management to understand how each entry represents people and their interactions. Audit trails, outreach channels and deployment options highlight additional distinctions, while free plans and paid starting prices can help with budgeting. The first entries are Casework, Ready311 and efficy Public Sector CRM, followed by GovXRM and Nagrik Political Suite. Consider which mix of records, engagement, oversight and operational needs best matches the work your team handles.
27 public sector CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Casework Top pick · 6.9 Free plan · £19/mo
#2 Ready311 Runner-up · 6.5 
#3 efficy Public Sector CRM Also great · 6.4 €69/mo- Free plan apiWeb
- Free plan
- Yes
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms£19/mofirst paid tier About CaseworkVisit site - AndroidapiiOSWeb
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms€69/mofirst paid tier About efficy Public Sector CRMVisit site - apiWeb
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms$50,000/mofirst paid tier About GovXRMVisit site - Free trial AndroidiOSself-hostedWeb
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms₹10,000/mofirst paid tier About Nagrik Political SuiteVisit site - Free trial AndroidiOSWeb
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
RecognisedDocumentedFree planPlatforms£8.33/mofirst paid tier About eCaseworkVisit site - apiWeb
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planPlatforms - Free trial WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms$16.67/mofirst paid tier About SalesboomVisit site - Free trial Web
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planPlatforms£11.25/mofirst paid tier About CaseMateVisit site - AndroidiOSWeb
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms£15/mofirst paid tier About Caseworker.govVisit site - Web
- Free plan
- No
- Paid from
- 39 /user/mo
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planPlatforms$39/mofirst paid tier About CivicTrackVisit site - Web
- Free plan
- No
- Paid from
- 275 /user/mo
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms$275/mofirst paid tier About Agentforce Public Sector (formerly Public Sector Solutions)Visit site - WindowsLinuxiOS
- Free plan
- No
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- 275 /user/mo
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms$275/mofirst paid tier About Salesforce Public Sector SolutionsVisit site - WebiOSAndroid
- Case management
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Case management
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planPlatforms - Web
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planPlatforms - Web
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
RecognisedDocumentedFree planPlatforms -
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Case management
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which public sector CRM software is ranked first on Everything Xiaomi?
Casework is ranked #1 of 27 with a score of 6.9. Ready311 is second and efficy Public Sector CRM third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, eCasework has the lowest first paid tier we found: £8.33/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.