Ready311

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Score6.5

Rank#2 of 27

Free planNo

Runs onAndroid, API, iOS, Web

Summary

Ready311 is a 311 CRM for local governments that combines resident request intake, notifications, mapping, and reporting. Requests can arrive through web, mobile, phone, email, SMS, or walk-ins, then be routed with assignment rules, status updates, and SLA timers. Residents can report issues from iOS and Android apps with photos and GPS; a staff field app supports assignments, status changes, and closures. Mass notifications can go out by SMS, email, mobile push, or voice, targeted by boundary, sub-jurisdiction, or subscription topic. GIS tools include request and heat maps, boundary editing, public map portals, and custom layers. Dashboards, weekly performance digests, public statistics pages, and PDF or CSV exports support monitoring and reporting. Integration options include Open311 endpoints, a v2 JSON API, Stripe-powered payments, and outbound submissions to upstream Open311 services. The company states a 99.5% uptime SLA. Pricing is on request; its custom plan uses annual contracts billed up front and aligned with the jurisdiction’s fiscal year.

Who it is for

Ready311 suits local governments that need to coordinate resident service requests across intake channels, departments, and geographic areas. Its mobile apps and reporting tools also fit jurisdictions that need field workflows and public statistics.

What is good

Accepts requests through web, mobile, phone, email, SMS, and walk-ins.
Notifications support SMS, email, push, and voice.
Includes request maps, heat maps, and custom layers.
Offers Open311 endpoints and a v2 JSON API.
Company states a 99.5% uptime SLA.

What to know first

Pricing is available on request.
Custom plan uses annual contracts billed up front.
Support hours are weekdays, 8:00 AM to 5:00 PM EST.
Privacy policy says it does not use vulnerability or PCI scanning.

Verdict

Ready311 combines resident intake, staff case handling, notifications, GIS, and reporting for local government workflows. Pricing is on request, and the stated support hours are limited to weekdays.

Ready311 plans and pricing

All plans

Custom Plan Not published Annual contracts, billed up front and aligned with your fiscal year Unlimited staff accounts · Mobile apps (iOS & Android) · API access & integrations · Dedicated account manager · Data migration assistance ready311.com · 1 Oct 2026

Compared on public sector CRM software

Case management: Yesready311.com
Constituent records: Yesready311.com
Outreach channels: multichannelready311.com
Audit trails: Yesready311.com

Facts

Product: Ready311 is a 311 CRM for local governments, combining resident intake, mass notifications, GIS, and reporting.ready311.com · 1 Oct 2026
Request intake: Requests can enter through web, mobile, phone, email, SMS, and walk-ins, then receive assignment rules, status updates, and SLA timers.ready311.com · 1 Oct 2026
Notifications: Mass notifications support SMS, email, mobile push, and voice broadcasts targeted by boundary, sub-jurisdiction, or subscription topic.ready311.com · 1 Oct 2026
GIS: The platform is built on PostGIS and provides request maps, heat maps, boundary editing, public map portals, and custom layers.ready311.com · 1 Oct 2026
Analytics: Ready311 provides dashboards, weekly performance digests, public statistics pages, and PDF or CSV exports.ready311.com · 1 Oct 2026
Mobile apps: Resident iOS and Android apps support photo and GPS reporting, while a staff field app supports assignments, status updates, and closures.ready311.com · 1 Oct 2026
Integrations: Ready311 offers Open311 endpoints, a v2 JSON API, Stripe-powered payments, outbound submissions to upstream Open311 endpoints, and token-based authentication with per-key scopes.ready311.com · 1 Oct 2026
Security controls: Staff two-factor authentication is available through Google Authenticator, email PIN, or SMS PIN, with role-based menu permissions and an audit log on every status change.ready311.com · 1 Oct 2026
Uptime: The company says it runs a 99.5% uptime SLA.ready311.com · 1 Oct 2026
Scale: Ready311 says it scales from a single department pilot to county-wide deployments routing tens of thousands of requests per month.ready311.com · 1 Oct 2026
Support: Every jurisdiction receives a named account contact plus email and phone support Monday through Friday from 8:00 AM to 5:00 PM EST.ready311.com · 1 Oct 2026
Implementation: Small jurisdictions are usually live in 2–4 weeks, while multi-department rollouts with integrations and data migration typically take 6–12 weeks.ready311.com · 1 Oct 2026
Privacy and encryption: The privacy policy says personal information is kept behind secured networks with limited access and sensitive information is encrypted using SSL.ready311.com · 1 Oct 2026
Security limitation: The privacy policy says the company does not use vulnerability scanning or scanning to PCI standards.ready311.com · 1 Oct 2026