Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs Ready311
What both publish
| Fact | Casework | Ready311 |
|---|---|---|
| Headquarters | Launceston, Cornwall, United Kingdom | Oakton, Virginia, United States |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | Ready311 offers Open311 endpoints, a v2 JSON API, Stripe-powered payments, outbound submissions to upstream Open311 endpoints, and token-based authentication with per-key scopes. |
| Notifications | Casework supports email notifications, SMS notifications on paid plans, and WhatsApp notifications for caseworkers. | Mass notifications support SMS, email, mobile push, and voice broadcasts targeted by boundary, sub-jurisdiction, or subscription topic. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
Ready311 plans
- Custom PlanPriced on request
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick Ready311 if…
Ready311 suits local governments that need to coordinate resident service requests across intake channels, departments, and geographic areas. Its mobile apps and reporting tools also fit jurisdictions that need field workflows and public statistics.