Casework

Overview

Casework is a cloud-based casework management platform for local councils. It gives councillors a way to record constituent issues, categorise them, assign responsibility and follow them through resolution. Residents can submit issues through council pages and see progress on work being done on their behalf.

Public casework pages anonymise cases and leave out personal details. Activity histories preserve a record of casework actions, and the platform supports both constituent records and case management. Casework is based in Launceston, Cornwall, and its contact page says enquiries are handled by the platform team at Rolosoft Limited.

Casework is offered on a freemium basis, with a free plan and paid options for councillors, groups and councils. It is listed in our Public Sector CRM Software category.

Key features

Tracking cases and actions

Councillors can log, categorise, assign and track cases through to resolution. Automated reminders help keep cases moving, while activity histories provide an audit trail. These tools give caseworkers and councillors a shared way to follow outstanding constituent issues.

Resident visibility and outreach

Residents can submit issues through council pages and follow their progress. Casework also offers automated newsletters and email notifications. SMS notifications are available on Pro and higher plans; the Free plan is limited to 50 email notifications per month, while Pro includes unlimited email notifications.

Reports and integrations

Monthly impact reports include resolution statistics and category breakdowns. Analytics dashboards are available on paid plans. Pro and higher plans include webhook integrations and API access, while council accounts also list Microsoft Entra ID single sign-on.

Security and privacy

The maker says data is encrypted in transit and at rest, with access controlled by role and tenant. It also says Casework is built with UK GDPR requirements in mind and that residents may request access to or deletion of their data.

Pricing

The Free plan costs £0/mo per councillor, has no time limit and includes one councillor seat, 50 email notifications per month and a basic public profile.

Group costs £19/mo per seat and includes everything in Pro, group-wide casework visibility, group analytics and consolidated billing. Pro costs £19/mo per councillor and adds unlimited email notifications, caseworker seats, SMS notifications, file attachments, webhooks and API access.

Council pricing starts at £99/mo: Parish / Town costs £99/mo, District / Borough costs £249/mo, and County / Unitary costs £499/mo. Council plans include all councillors, committee meeting sync, priority support and an SLA, plus dedicated onboarding. The plans page lists no free trial.

Platforms

Casework is available on the web and through an API. Cloud is the listed deployment option.

Who it's for

Casework is designed for councillors, caseworkers and councils, including parish, district and county councils. The free option is sized for a single councillor, while group and council plans add shared visibility and council-level features.

Pros and cons

• Pros: The free plan has no time limit; cases can be tracked through resolution with reminders and activity histories; residents can follow progress without personal details appearing on public pages.
• Cons: The free plan is limited to one councillor seat and 50 email notifications per month; analytics dashboards are paid-plan features; SMS, webhooks and API access require Pro or higher.

Alternatives

Other products to consider include Ready311, efficy Public Sector CRM, GovXRM, Nagrik Political Suite, eCasework, OpenGov Accounts Payable, ASAI Engage for Government and Salesboom.

Verdict

Casework brings constituent case tracking, resident updates and council reporting into one cloud platform. Its enduring free plan offers a small starting point for one councillor, while paid plans add group or council capabilities and broader communication and integration options. Councils should compare the seat limits, notification allowances and plan-specific features with their casework needs before choosing a tier.