Casework
Casework is a case management platform for local councils, built to help councillors follow constituent issues from intake through resolution while giving re…
What Casework is
Casework is a case management platform for local councils, built to help councillors follow constituent issues from intake through resolution while giving residents a way to see progress. Councillors can log, categorise, assign, and track cases, with automated reminders and activity histories. Residents can submit issues through council pages and follow updates; public casework pages anonymise cases and omit personal details. Monthly impact reports show resolution statistics and category breakdowns, while paid plans add analytics dashboards. Pro and higher plans include webhooks and API access, and council accounts list Microsoft Entra ID single sign-on. The maker says information is encrypted in transit and at rest, with access governed by role and tenant, and that residents can request access to or deletion of their data. Casework is available on the web and through an API. The free plan has no time limit and gives one councillor seat with 50 email notifications per month. Paid plans begin at ££19 a month per seat or councillor.
Good
- Cases can be logged, assigned, and tracked to resolution.
- Residents can follow updates on submitted issues.
- Public case pages anonymise cases and omit personal details.
- Free plan has no time limit.
- Paid plans offer analytics dashboards.
Watch out
- Free plan includes one councillor seat.
- Free plan limits email notifications to 50 monthly.
- Free trial is not offered.
Who it suits
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Verdict
Casework connects council case tracking with resident-facing progress updates. The free tier is narrow, while paid plans add features such as unlimited email notifications, SMS, analytics, and API access.
Plans and prices
From Casework's own pricing page, checked 14 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 1 councillor seat · 50 email notifications/month · basic public profile · £0/mo per councillor |
| Group | £19 a month | Group-wide casework visibility · group analytics · consolidated billing · member management dashboard · £19/mo per seat |
| Pro | £19 a month | Unlimited email notifications · caseworker seats · SMS notifications · file attachments · webhooks and API · £19/mo per councillor |
| Council | £99 a month | All councillors · committee meeting sync · priority support and SLA · dedicated onboarding · From £99/mo; parish/town £99/mo · district/borough £249/mo · county/unitary £499/mo |
The facts
Each one read from Casework's own pages, with the date it was checked.
What it does
- AI insights
- The platform advertises automatic case categorisation, coaching suggestions and impact reports powered by AI.checked 14 Oct 2026
- API authentication
- The API supports bearer API keys, X-API-Key headers, OAuth tokens and tenant-scoped authentication.checked 14 Oct 2026
- API errors
- Documented API responses cover 400, 401, 403, 404, 409, 422, 429 and 500 status codes with a consistent JSON error shape.checked 14 Oct 2026
- API rate limits
- Authenticated API keys are limited to 100 requests per sliding minute, while unauthenticated public endpoints allow five requests per IP per hour.checked 14 Oct 2026
- Case management
- Users can log, categorise and track constituent cases through resolution with audit trails.checked 14 Oct 2026
- Case tracking
- The platform lets councillors log, categorise, assign, and track cases through resolution, with automated reminders and activity histories.checked 3 Oct 2026
- Communications
- The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above.checked 3 Oct 2026
- Corporate data practices
- Rolosoft says it uses Agile CRM for submitted form data and Google Analytics for website usage statistics.checked 14 Oct 2026
- Corporate data rights
- The corporate policy lists rights to access, correction, deletion, portability, objection and opting out of direct marketing.checked 14 Oct 2026
- Corporate email processor
- Rolosoft says MailChimp's Mandrill service is used to send emails and that MailChimp is GDPR compliant.checked 14 Oct 2026
- Corporate group
- Rolosoft says it does not share information outside its group, which includes Rolosoft Limited, Email Hippo Limited and eVerify Limited.checked 14 Oct 2026
- Corporate hosting
- Rolosoft says its corporate information is stored on secure EU data-centre servers operated by Agile CRM or Google.checked 14 Oct 2026
- Corporate security
- Rolosoft says it follows ISO27001 practices for physical, electronic and managerial safeguards.checked 14 Oct 2026
- Council SSO
- Council accounts list single sign-on with Microsoft Entra ID.checked 14 Oct 2026
- Customer deployment
- The Cornwall tenant lists 87 councillors serving 87 wards through Casework.checked 14 Oct 2026
- Customer usage
- The Cornwall tenant reports two cases resolved, zero public highlights and nine categories covered.checked 14 Oct 2026
- Customer workflow
- The Cornwall tenant lets residents report an issue, receive a reference number, track progress in real time and follow resolution.checked 14 Oct 2026
- Data export
- Cases, wards and statistics can be exported as CSV or JSON.checked 14 Oct 2026
- Data hosting
- The privacy policy says personal data is stored in a PostgreSQL database hosted in the United Kingdom and encrypted in transit with TLS.checked 14 Oct 2026
- Integrations
- Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on.checked 3 Oct 2026
The company
- Company legal name
- The service terms identify Rolosoft Limited as the operator of Casework.checked 14 Oct 2026
- Headquarters
- Launceston, Cornwall, United Kingdomchecked 28 Sep 2026
Money
- Free plan limit
- The Free plan has no time limit and includes one councillor seat; its email notifications are limited to 50 per month.checked 3 Oct 2026
- Limit: free tier
- The free tier is restricted to one councillor seat and 50 email notifications per month.checked 14 Oct 2026
The full review of Casework
Overview
Casework is a cloud-based casework management platform for local councils. It gives councillors a way to record constituent issues, categorise them, assign responsibility and follow them through resolution. Residents can submit issues through council pages and see progress on work being done on their behalf.
Public casework pages anonymise cases and leave out personal details. Activity histories preserve a record of casework actions, and the platform supports both constituent records and case management. Casework is based in Launceston, Cornwall, and its contact page says enquiries are handled by the platform team at Rolosoft Limited.
Casework is offered on a freemium basis, with a free plan and paid options for councillors, groups and councils. It is listed in our Public Sector CRM Software category.
Key features
Tracking cases and actions
Councillors can log, categorise, assign and track cases through to resolution. Automated reminders help keep cases moving, while activity histories provide an audit trail. These tools give caseworkers and councillors a shared way to follow outstanding constituent issues.
Resident visibility and outreach
Residents can submit issues through council pages and follow their progress. Casework also offers automated newsletters and email notifications. SMS notifications are available on Pro and higher plans; the Free plan is limited to 50 email notifications per month, while Pro includes unlimited email notifications.
Reports and integrations
Monthly impact reports include resolution statistics and category breakdowns. Analytics dashboards are available on paid plans. Pro and higher plans include webhook integrations and API access, while council accounts also list Microsoft Entra ID single sign-on.
Security and privacy
The maker says data is encrypted in transit and at rest, with access controlled by role and tenant. It also says Casework is built with UK GDPR requirements in mind and that residents may request access to or deletion of their data.
Pricing
The Free plan costs £0/mo per councillor, has no time limit and includes one councillor seat, 50 email notifications per month and a basic public profile.
Group costs £19/mo per seat and includes everything in Pro, group-wide casework visibility, group analytics and consolidated billing. Pro costs £19/mo per councillor and adds unlimited email notifications, caseworker seats, SMS notifications, file attachments, webhooks and API access.
Council pricing starts at £99/mo: Parish / Town costs £99/mo, District / Borough costs £249/mo, and County / Unitary costs £499/mo. Council plans include all councillors, committee meeting sync, priority support and an SLA, plus dedicated onboarding. The plans page lists no free trial.
Platforms
Casework is available on the web and through an API. Cloud is the listed deployment option.
Who it's for
Casework is designed for councillors, caseworkers and councils, including parish, district and county councils. The free option is sized for a single councillor, while group and council plans add shared visibility and council-level features.
Pros and cons
- Pros: The free plan has no time limit; cases can be tracked through resolution with reminders and activity histories; residents can follow progress without personal details appearing on public pages.
- Cons: The free plan is limited to one councillor seat and 50 email notifications per month; analytics dashboards are paid-plan features; SMS, webhooks and API access require Pro or higher.
Alternatives
Other products to consider include Ready311, efficy Public Sector CRM, GovXRM, Nagrik Political Suite, eCasework, OpenGov Accounts Payable, ASAI Engage for Government and Salesboom.
Verdict
Casework brings constituent case tracking, resident updates and council reporting into one cloud platform. Its enduring free plan offers a small starting point for one councillor, while paid plans add group or council capabilities and broader communication and integration options. Councils should compare the seat limits, notification allowances and plan-specific features with their casework needs before choosing a tier.
Getting started
- Open the Casework website.
- Choose the free plan or select a paid plan starting at £19 per seat or councillor per month.
- Use the web platform or API.
- Set up councillor access; council accounts list Microsoft Entra ID single sign-on.
- Contact the platform team at Rolosoft Limited through the site for support or enquiries.
Limits worth knowing
The free plan has one councillor seat and 50 email notifications per month. Pro, the £19-per-councillor monthly plan, includes unlimited email notifications, caseworker seats, SMS, file attachments, webhooks, and API access; Council plans start at £99 per month depending on council type.
Questions
Does Casework have a free plan or trial?
It has a free plan with no time limit, but no free trial.
What platforms does Casework support?
The listed platforms are web and API, and deployment is cloud-based.
Who makes Casework?
The contact page says enquiries are handled by the platform team at Rolosoft Limited.
Does Casework offer integrations and single sign-on?
Pro and higher plans include webhooks and API access. Council accounts list Microsoft Entra ID single sign-on.
How does Casework handle resident privacy?
Public casework pages anonymise cases and do not show personal details. The maker says residents may request access to or deletion of their data.
Alternatives to Casework
- 1
Salesboom
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eCasework
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Nagrik Political Suite
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SeeClickFix 311 CRM
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