Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs eCasework
What both publish
| Fact | Casework | eCasework |
|---|---|---|
| Case management | Users can log, categorise and track constituent cases through resolution with audit trails. | Users can record, assign, update, complete and reopen constituent cases, with due dates and case histories. |
| Headquarters | Launceston, Cornwall, United Kingdom | Brixton, London, United Kingdom |
| Notifications | Casework supports email notifications, SMS notifications on paid plans, and WhatsApp notifications for caseworkers. | The system sends reminders for due cases and alerts when cases are updated. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | eCasework is case management and CRM software for councillors, MLAs, AMs, MPs, MSPs and unions. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
eCasework plans
- G-Cloud eCasework SaaS£100 a year
- Individuals£100 a year
- TeamsPriced on request
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick eCasework if…
eCasework suits elected representatives and unions that need to manage constituent cases, contacts, correspondence, and deadlines. Individuals and teams can choose plans with different caseworker arrangements.