eCasework
eCasework is cloud-based case management and CRM software for councillors, MLAs, AMs, MPs, MSPs, and unions.
What eCasework is
eCasework is cloud-based case management and CRM software for councillors, MLAs, AMs, MPs, MSPs, and unions. It brings case records, contacts, email, a diary, and file storage together, with tools to track issues, deadlines, and events. Users can search caseload information and set follow-up reminders. Messages forwarded from configured email addresses can create cases automatically, and correspondence sent from within a case is added to its history. The service runs in a web browser on a computer, tablet, or smartphone without a software download; a calendar link can sync its calendar to iOS or Android devices. The Individuals plan costs £100 per year and includes unlimited cases, up to three caseworkers, unlimited contacts, and dedicated support. A 30-day free trial requires no card details and can be cancelled at any time. A Teams plan is also available by quote. The provider, Porism Ltd., developed the software.
Good
- Search across caseload information
- Email forwarding can create cases automatically
- Case correspondence is added to its history
- 30-day trial requires no card details
- Calendar sync for iOS and Android
Watch out
- Individuals plan costs £100 per year
- No free plan
- Teams pricing requires a quote
Who it suits
eCasework suits elected representatives and unions that need to manage constituent cases, contacts, correspondence, and deadlines. Individuals and teams can choose plans with different caseworker arrangements.
Verdict
eCasework brings case records, communications, and reminders into a cloud service. Consider the £100 annual Individuals plan or request a quote for Teams.
Plans and prices
From eCasework's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| G-Cloud eCasework SaaS | £100 a year | Implementation £1,500 one-off for corporate installations · Additional training £750 one-off for up to 12 users per session · Per elected representative; payable annually in advance; minimum 12 months |
| Individuals | £100 a year | Unlimited cases · Up to three caseworkers · Unlimited contacts · Dedicated support team · Charged annually; + VAT |
| Teams | Priced on request | Unlimited cases, contacts and caseworkers · Case and contact sharing · Centralised Member Services · Dedicated support team |
The facts
Each one read from eCasework's own pages, with the date it was checked.
What it does
- API and extensibility
- The Placecube G-Cloud service statement says integrations are facilitated through open APIs, but the reviewed eCasework pages provide no public API reference, SDK or developer portal.checked 21 Oct 2026
- Availability target
- The G-Cloud service document targets at least 99.9% availability, a four-hour recovery time objective and one-hour recovery point objective.checked 21 Oct 2026
- Calendar
- The calendar provides a single view of appointments and can be synchronized to iOS or Android through an iCal link.checked 21 Oct 2026
- Calendar sync
- Users can sync their eCasework calendar to iOS or Android devices using a calendar link.checked 29 Sep 2026
- Case management
- Users can record, assign, update, complete and reopen constituent cases, with due dates and case histories.checked 21 Oct 2026
- Certifications
- The site states that eCasework and its server infrastructure are G-Cloud certified and that the company is ISO 27001:2017 certified.checked 29 Sep 2026
- Cloud access
- The web-based service is hosted in the cloud and can be accessed on a computer, tablet or smartphone without downloading software.checked 29 Sep 2026
- Complaint tracking
- The service tracks complaints and issues from initial contact through resolution.checked 21 Oct 2026
- Compliance
- The maker states ISO 27001:2017 and G-Cloud certification; the 2024 Placecube service document additionally states ISO 27001:2022, Cyber Essentials Plus, GDPR processing agreements and UK AWS hosting.checked 21 Oct 2026
- Contacts
- An address-book module lets users associate constituents with cases, add notes, tags and profile pictures, and import contacts.checked 21 Oct 2026
- Core features
- It combines case records, contacts, email, a diary and file storage, with tools to track issues, deadlines and events.checked 29 Sep 2026
- Documentation
- The help centre contains guides covering login, dashboard, casework, email, people, calendar, files, notifications, billing and security.checked 21 Oct 2026
- Email case creation
- Users can automatically create cases by forwarding messages from configured email addresses to their eCasework inbox.checked 29 Sep 2026
- Email correspondence
- Messages and replies sent from within a case are automatically added to the case history.checked 29 Sep 2026
- Email history
- Emails sent from a case and replies are automatically added to that case's history.checked 21 Oct 2026
- Email integration
- Messages sent to an eCasework address can create cases or append updates when a case identifier is placed in the subject.checked 21 Oct 2026
- Files
- Users can store photos, letters and other case-related files alongside records.checked 21 Oct 2026
- Licence
- The reviewed terms describe eCasework as a proprietary SaaS service from Porism Limited and state no open-source licence for the product.checked 21 Oct 2026
- Limit: email handling
- Reviewers reported occasional email-thread ordering problems and fiddly email-update codes.checked 21 Oct 2026
- Limit: missing features
- Reviewers requested template letters and emails, envelope printing, stronger name search and additional small features.checked 21 Oct 2026
Where it runs
- Browser requirements
- The help centre recommends Internet Explorer 9+, current Chrome or Firefox, and Safari 5+.checked 21 Oct 2026
The company
- Company registration
- UK Companies House lists PORISM LIMITED, company 02192915, incorporated 12 November 1987, with registered office at 1 London Street, Reading, Berkshire RG1 4PN.checked 21 Oct 2026
- Founded
- 1989checked 28 Sep 2026
- Headquarters
- Brixton, London, United Kingdomchecked 28 Sep 2026
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