efficy Public Sector CRM
efficy Public Sector CRM helps public organizations receive and manage requests from citizens, constituents, and other users.
What efficy Public Sector CRM is
efficy Public Sector CRM helps public organizations receive and manage requests from citizens, constituents, and other users. It handles requests arriving by email, phone, in-person visits, web forms, and social media, then can route them to departments, track deadlines, and automate similar cases. Shared contact records give staff access to interaction history and relationship information, with configurable access rights. A self-service portal and social-media monitoring support responses to public inquiries. Other listed capabilities include e-government, collaborative work, a knowledge base, protocol management, and economic-development management. Efficy also describes AI modules for predictive analytics, contact-data enrichment, and marketing-content creation. The CRM supports ERP integration and custom connections through an open, documented API, including webhooks. Security features include configurable multifactor authentication, access controls, encryption, backups, and audit logs; Efficy says data is hosted in Europe and supports GDPR compliance. Mobile access includes real-time synchronization and offline mode. There is no free plan. Listed plans are €69 a month for Sales or Customer Service, €89 a month for All-in-one, and €119 a month for Custom & Intelligent; public-sector pricing depends on organizational needs.
Good
- Tracks and routes requests across multiple channels.
- Shared contact records include interaction history.
- Offers a self-service portal and social-media monitoring.
- Mobile access includes offline mode.
Watch out
- There is no free plan.
- Public-sector pricing depends on organization size and needs.
- Listed plans are priced per user per month.
Who it suits
It is intended for city halls, local authorities, public enterprises, government and development agencies, and public-interest groups. It may suit administrations that need to route and track incoming requests across several channels.
Verdict
efficy Public Sector CRM brings request handling, contact records, and administrative capabilities into one product. Organizations should confirm pricing and package fit for their requirements.
Plans and prices
From efficy Public Sector CRM's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customer Service | €69 a month | customer-service features · per user/month |
| Sales | €69 a month | sales features · per user/month |
| All-in-one | €89 a month | commerce · service · marketing · per user/month |
| Custom & Intelligent | €119 a month | complete intelligent supported solution · per user/month |
The facts
Each one read from efficy Public Sector CRM's own pages, with the date it was checked.
What it does
- Additional capabilities
- The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities.checked 3 Oct 2026
- AI
- Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation.checked 3 Oct 2026
- AI features
- Efficy describes AI for predictive analytics, contact-data enrichment, marketing-content creation, email-based record enrichment and sentiment analysis that prioritizes urgent requests.checked 21 Oct 2026
- API extensibility
- Efficy says its API is open and documented, with webhook architecture, documentation and usage examples for custom third-party integrations.checked 21 Oct 2026
- API integrations
- Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples.checked 3 Oct 2026
- Certifications
- Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance.checked 3 Oct 2026
- Citizen 360 view
- Staff can share a configurable 360-degree view of constituent records, interaction history and the overall relationship.checked 21 Oct 2026
- Citizen self-service
- The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages.checked 3 Oct 2026
- Communication channels
- The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media.checked 3 Oct 2026
- Compliance and hosting
- The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information.checked 3 Oct 2026
- Data sovereignty
- For public-sector use, Efficy states that data is hosted in Europe, GDPR compliance is native and access can be restricted by department and agent profile.checked 21 Oct 2026
- Developer SDKs
- A publicly documented Efficy Enterprise API provides Node.js and browser npm packages, JSON-RPC access, examples and tutorials for queries, searches and document insertion.checked 21 Oct 2026
- Encryption and resilience
- The security page specifies AES-256 encryption at rest, TLS 1.3 in transit, encrypted separate backups, disaster recovery, high availability and regular penetration tests.checked 21 Oct 2026
- ERP integration
- The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications.checked 3 Oct 2026
- Hosting and deployment
- Efficy's current corporate page states that customers can choose on-premise, public-cloud or private-cloud deployment.checked 21 Oct 2026
- Integrations
- The integration catalog covers email, ERP, marketing, telephony and other business systems through native connectors, open APIs and web services.checked 21 Oct 2026
- Intended users
- The public-sector CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies, and public-interest groups.checked 3 Oct 2026
- Licence
- Efficy is proprietary software: the terms grant use rights, do not provide source programs and reserve intellectual-property ownership to the provider.checked 21 Oct 2026
- Limit: document management
- A reviewer says document creation and linking are complex and unintuitive even though documents can be attached to many entities.checked 21 Oct 2026
- Limit: interface and data-entry friction
- Reviews mention awkward client-profile and relationship editing, address copy-and-paste limitations, automatic task-recipient selection and pages that sometimes need manual refresh.checked 21 Oct 2026
Where it runs
- Android app
- Efficy 11 CRM on Google Play supports opportunity access, prospect calling, business-card scanning, push reminders, document access and offline work; the listing says it was updated for Android 14.checked 21 Oct 2026
The company
- Company scale
- Efficy's own company page reports 330,000 daily users, 13,500 clients, customers in 60 countries, €66 million turnover and 42% average annual growth.checked 21 Oct 2026
- Founded
- 2005checked 28 Sep 2026
- Headquarters
- Brussels, Belgiumchecked 28 Sep 2026
Getting started
- Open the efficy public-sector CRM website
- Contact Efficy to request pricing options for your organization
- Select a per-user package such as Sales, Customer Service, All-in-one, or Custom & Intelligent
- Work with Efficy on the public-sector implementation
- Connect ERP and other systems through connectors, web services, or the documented API
- Deploy access through web, Android, or iOS
Limits worth knowing
There is no free plan. Listed paid packages are billed per user: Sales and Customer Service cost €69 a month each, All-in-one costs €89 a month, and Custom & Intelligent costs €119 a month; packages are tailored to organizational needs.
Questions
Does efficy Public Sector CRM have a free plan?
No. The product is paid and no free plan is listed.
What platforms does it support?
It supports Android, iOS, web access, and API connectivity.
How much do the listed plans cost?
Sales and Customer Service are €69 a month per user; All-in-one is €89 a month per user; Custom & Intelligent is €119 a month per user.
Can it integrate with ERP systems?
Yes. Efficy lists ERP integration, native connectors, open APIs, and web services.
Does it provide security controls?
Yes. Listed controls include multifactor authentication, access rights, encryption, backups, and audit logs.
Alternatives to efficy Public Sector CRM
- 1
Salesboom
AndroidiOSWebAPI7.7From $14 a month - 2
Parthenon
AndroidiOSWebmacOS7.6From $19 a month - 3
eCasework
AndroidiOSWebAPI7.4From £100 a year - 4
Casework
Free planWebAPI7.3From £19 a month - 5
Nagrik Political Suite
AndroidiOSWebSelf-hosted6.8From ₹10,000 a month - 6
SeeClickFix 311 CRM
AndroidiOSWebAPI6.8