Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs efficy Public Sector CRM
efficy Public Sector CRM
7.2#5 in public sector crm softwareFrom €69 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Casework | efficy Public Sector CRM |
|---|---|---|
| Headquarters | Launceston, Cornwall, United Kingdom | Brussels, Belgium |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | The integration catalog covers email, ERP, marketing, telephony and other business systems through native connectors, open APIs and web services. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | Efficy describes the product as a way for public organizations to manage requests from users, constituents, and citizens and improve response times and satisfaction. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
efficy Public Sector CRM plans
- Customer Service€69 a month
- Sales€69 a month
- All-in-one€89 a month
- Custom & Intelligent€119 a month
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick efficy Public Sector CRM if…
It is intended for city halls, local authorities, public enterprises, government and development agencies, and public-interest groups. It may suit administrations that need to route and track incoming requests across several channels.