SeeClickFix 311 CRM
SeeClickFix 311 CRM helps local governments manage resident service requests and inquiries through a shared system.
What SeeClickFix 311 CRM is
SeeClickFix 311 CRM helps local governments manage resident service requests and inquiries through a shared system. Residents can submit requests by mobile app, web portal, chatbot, or phone, with submissions sent to a shared staff inbox. Staff can route requests by location and category, merge duplicates, and coordinate work through resolution. The platform also supports request tracking, automated status updates, and two-way communication between residents and staff. It is a cloud-based product with case management and multichannel outreach. CivicPlus describes more than 20 API-driven integrations for areas including asset management, code enforcement, GIS, and customer service. Available interfaces include Open311 and SeeClickFix APIv2; access to the private organizational API may require a separate license. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package includes up to five user licenses. Pricing is provided by quote after discussion of organizational needs. CivicPlus acquired SeeClickFix in 2020 and added it to its local government product suite.
Good
- Accepts requests through app, web, chatbot, or phone.
- Staff can route requests and merge duplicates.
- Includes automated status updates and two-way communication.
- CivicPlus describes more than 20 API-driven integrations.
Watch out
- Starter Package includes up to five user licenses.
- Pricing is provided by quote.
- Private organizational API access may require a separate license.
- The mobile app opens CRM features in a mobile browser.
Who it suits
SeeClickFix 311 CRM suits municipal teams that need to receive, route, and track resident service requests across multiple channels. Its communication features also suit teams that want residents to follow request progress.
Verdict
SeeClickFix 311 CRM brings resident submissions, staff case management, and follow-up communication into one cloud service. Organizations should confirm package limits, pricing, and API access needs before choosing it.
Plans and prices
From SeeClickFix 311 CRM's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SeeClickFix 311 CRM | Priced on request | custom quote · web portal · mobile app · API integrations · Request pricing |
The facts
Each one read from SeeClickFix 311 CRM's own pages, with the date it was checked.
What it does
- Analytics
- Staff receive reporting and real-time data intended to support trend analysis and resource allocation.checked 15 Oct 2026
- API limitation
- CivicPlus says its SeeClickFix APIs do not provide webhooks and that it does not offer custom API development or consultation.checked 15 Oct 2026
- API limits
- The documented public API rate limit is up to 20 requests per minute, and excessive use can trigger HTTP 429 or blacklisting.checked 15 Oct 2026
- API options
- The product provides Open311 and SeeClickFix APIv2, while access to the private organizational API may require a separate license.checked 8 Oct 2026
- Authentication
- API v2 supports bearer-token authentication and OAuth2 authorization-code flows.checked 15 Oct 2026
- Automated communication
- Residents receive automated status updates and can interact with staff through two-way messaging.checked 15 Oct 2026
- Availability and emergency support
- CivicPlus states that its solutions maintain 99.9% uptime and that emergency support is available 24/7/365.checked 8 Oct 2026
- Centralized requests
- The product centralizes requests for tracking, assignment, collaboration, and resolution across departments.checked 15 Oct 2026
- Data licence
- SeeClickFix API data in XML, RSS, KML, and JSON is licensed under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.checked 15 Oct 2026
- Documentation
- The help center includes getting-started, resident, organization, request, work-order, reports, notices, product-update, and support sections.checked 15 Oct 2026
- Duplicate detection
- The platform advertises duplicate request detection and progress tracking for high request volumes.checked 15 Oct 2026
- Integration coverage
- Hosted connectors cover GIS, asset management, code enforcement, CRM, and work-management systems.checked 15 Oct 2026
- Integrations
- CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service.checked 8 Oct 2026
- Integrations count
- CivicPlus states that SeeClickFix has more than 20 API-driven integrations.checked 15 Oct 2026
- Intended users
- The product is designed for local governments and municipal teams managing resident requests and communications.checked 8 Oct 2026
- Limit: closed does not mean fixed
- App reviewers say issues can be closed even when the underlying problem remains unresolved.checked 15 Oct 2026
- Limit: integration gaps
- Reviewers reported needing to retype information because SeeClickFix did not integrate with their other software.checked 15 Oct 2026
The company
- CivicPlus company profile
- LinkedIn lists CivicPlus as privately held, founded in 2001, headquartered in Manhattan, Kansas, with 501–1,000 employees.checked 15 Oct 2026
- Company history
- CivicPlus says it acquired SeeClickFix in 2020 and added it to its local government product suite.checked 8 Oct 2026
- Company legal entity
- CivicPlus, LLC is identified in the service terms as a Kansas limited liability company at 302 South 4th Street, Suite 500, Manhattan, Kansas.checked 15 Oct 2026
- Founded
- 1998checked 28 Sep 2026
- Headquarters
- Manhattan, Kansas, United Stateschecked 28 Sep 2026
Where it runs
- iOS requirements
- The iPhone app requires iOS 18 or later; Mac use requires macOS 15 or later and an Apple M1-or-newer chip.checked 15 Oct 2026
- Limit: Android reliability
- Google Play reviewers report failed network connections, crashes, spinning photo uploads, and inability to upload photos.checked 15 Oct 2026
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