IEG4 Customer Relationship Management
IEG4 Customer Relationship Management is a web-based CRM for council contact centres and local government staff.
What IEG4 Customer Relationship Management is
IEG4 Customer Relationship Management is a web-based CRM for council contact centres and local government staff. It helps staff record and manage citizen interactions across face-to-face and digital transactions, providing a view of customer histories and information for personalised service. Teams can identify and categorise issues, collaborate, and review customer behaviour and service patterns through reporting and analytics. Customer profiles and needs can be segmented dynamically for targeted communications and services. The CRM automates case routing and assignment, while staff can communicate through email, SMS, and social media from within the system. Customer data and interactions are updated in real time. IEG4 describes the CRM as part of a Digital Experience Platform that combines its Customer Portal, CRM, and Workflow & Case Management. The company says its cloud services run in Microsoft Azure, with access that does not rely on councils' internal IT services. IEG4 was founded in 2006. Pricing is on request, and prospective customers can contact the company or request a demo.
Good
- Tracks face-to-face and digital citizen interactions.
- Automates case routing and assignment.
- Supports email, SMS, and social media communication.
- Customer data and interactions update in real time.
- Cloud services run in Microsoft Azure.
Watch out
- Pricing is available on request.
- The listed platform is web.
- It is described for councils and local government staff.
Who it suits
This CRM is designed for council contact centres and local government staff managing citizen interactions and cases. It may suit teams seeking multichannel communication, case routing, and service-pattern reporting in a cloud deployment.
Verdict
IEG4 Customer Relationship Management focuses on council service workflows, combining interaction histories, case assignment, and multichannel communication. Its local-government focus and request-based pricing are key points to weigh.
The facts
Each one read from IEG4 Customer Relationship Management's own pages, with the date it was checked.
What it does
- Case assignment
- The CRM automates case routing and assignment to appropriate personnel.checked 9 Oct 2026
- Communication
- Its communication tools support email, SMS, and social media from within the CRM.checked 9 Oct 2026
- Communications
- Staff can communicate with customers through email, SMS and social media from the CRM.checked 9 Oct 2026
- Customer overview
- It provides staff with a complete view of customer interactions and access to data for personalised service.checked 9 Oct 2026
- Hosting
- IEG4 says its services are deployed in Microsoft Azure and that users can access the platform without relying on their internal IT services.checked 9 Oct 2026
- Hosting and security
- IEG4 says its cloud-based digital services use Microsoft Azure and describes an Integration Proxy Service using Azure Service Bus and AES 256 encryption for secure communication with council networks.checked 9 Oct 2026
- Integration example
- A case study says Southwark Council staff use IEG4 CRM to see a customer's timeline and handle issues at first contact.checked 9 Oct 2026
- Integrations
- A case study says the Digital Experience Platform combines the Customer Portal, CRM and Workflow & Case Management, and was selected for integration with other digital solutions.checked 9 Oct 2026
- Integration security
- IEG4's Integration Proxy Service guide says the council-specific relay uses an AES 256 encrypted message and a salt to secure its connection to Azure.checked 9 Oct 2026
- Intended users
- IEG4 describes the CRM as a contact centre solution for councils and local government staff.checked 9 Oct 2026
- Interaction overview
- It gives staff a complete view of customer interactions and access to information for personalised service.checked 9 Oct 2026
- Interaction tracking
- The product supports customer interaction tracking, issue identification and categorisation, collaborative tools, reporting and analytics.checked 9 Oct 2026
- Purpose
- The CRM gives council staff tools to manage and record citizen interactions across face-to-face and digital transactions.checked 9 Oct 2026
- Reporting
- The product offers reporting and analytics about customer behaviour and service patterns.checked 9 Oct 2026
- Sales access
- The CRM page invites prospective customers to get in touch or request a demo.checked 9 Oct 2026
- Segmentation
- Customer data can be dynamically segmented by individual profiles and needs for targeted communication and services.checked 9 Oct 2026
- Support
- IEG4 customers can use its support portal to file tickets, view ticket updates, and access a knowledge base.checked 9 Oct 2026
- Updates
- The product page says customer data and interactions are updated in real time.checked 9 Oct 2026
The company
- Company history
- IEG4 says it was founded in 2006.checked 9 Oct 2026
- Founded
- 2006checked 28 Sep 2026
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