Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs IEG4 Customer Relationship Management
IEG4 Customer Relationship Management
5.4#23 in public sector crm softwareWeb
VisitWhat both publish
| Fact | Casework | IEG4 Customer Relationship Management |
|---|---|---|
| Communications | The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above. | Staff can communicate with customers through email, SMS and social media from the CRM. |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | A case study says the Digital Experience Platform combines the Customer Portal, CRM and Workflow & Case Management, and was selected for integration with other digital solutions. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | The CRM gives council staff tools to manage and record citizen interactions across face-to-face and digital transactions. |
| Reporting | The product offers monthly impact reports with resolution statistics and category breakdowns, plus analytics dashboards on paid plans. | The product offers reporting and analytics about customer behaviour and service patterns. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
IEG4 Customer Relationship Management plans
No prices published.
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick IEG4 Customer Relationship Management if…
This CRM is designed for council contact centres and local government staff managing citizen interactions and cases. It may suit teams seeking multichannel communication, case routing, and service-pattern reporting in a cloud deployment.