Open Point
Open Point brings community engagement and stakeholder relationship management into a web platform.
What Open Point is
Open Point brings community engagement and stakeholder relationship management into a web platform. Its two products can be used separately or together. Community tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. AI-assisted analysis can identify sentiment, themes, and patterns in community feedback and other engagement data. Stakeholder management includes profiles, search, email and SMS communications, task management, reports, importing, audit history, and an Outlook add-in. The company lists integrations with Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox, with API integration options also available. Organizations can configure custom fields, workflows, and branding. Open Point describes its intended users as governments, utilities, transportation, energy, and infrastructure teams, and says the platform is available in the United States, Canada, the United Kingdom, Australia, and New Zealand. It is a cloud service with constituent records, stakeholder tracking, email and SMS outreach, and audit trails. Pricing is available on request. Open Point says its helpdesk accepts requests 24/7, though requests are serviced during local business hours unless otherwise agreed.
Good
- Community and stakeholder products can be used independently.
- Offers surveys, maps, polls, forums, and idea boards.
- AI-assisted feedback analysis identifies themes and sentiment.
- Includes email and SMS stakeholder communications.
- Lists audit history and audit trails.
Watch out
- Pricing is available on request.
- Only designated Site Admins can contact support.
- Support is serviced during local business hours unless agreed otherwise.
- Availability is limited to five named countries.
Who it suits
Open Point suits public-sector and infrastructure organizations that need community feedback tools, stakeholder records, or both. It may be useful when teams want to configure fields, workflows, and branding for their needs.
Verdict
Open Point combines public engagement tools with stakeholder records and communications, while allowing organizations to use either product alone. Ask for a quote and confirm support arrangements and availability for your organization.
Plans and prices
From Open Point's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customized quote | Priced on request | modular tools · requirements reviewed by solutions team |
The facts
Each one read from Open Point's own pages, with the date it was checked.
What it does
- Accessibility
- A March 2026 VPAT report evaluates Social Point against WCAG 2.0, 2.1, and 2.2 Levels A and AA, with Level AAA excluded.checked 21 Oct 2026
- AI analysis
- AI-assisted analysis processes open-text responses, consultation submissions, correspondence, meeting notes, and transcripts.checked 21 Oct 2026
- API authentication
- API requests require a valid Consultation Manager user and use tenant-specific OAuth2 credentials and scopes.checked 21 Oct 2026
- Audit history
- Audit history records changes to important stakeholder and project data.checked 21 Oct 2026
- Availability
- Open Point says it is currently available in the United States, Canada, the United Kingdom, Australia, and New Zealand.checked 8 Oct 2026
- Availability target
- The company targets 99.9% monthly uptime, excluding scheduled maintenance.checked 21 Oct 2026
- Communications
- The communications tool sends email and SMS and links those interactions to projects and stakeholder records.checked 21 Oct 2026
- Community engagement tools
- Community features include forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story collection, conversations, and forums.checked 21 Oct 2026
- Cross-project analysis
- Users can compare themes, outcomes, and sentiment across projects, programs, regions, and time periods.checked 21 Oct 2026
- Custom data model
- The platform supports custom entities, fields, classifications, and data structures.checked 21 Oct 2026
- Customer footprint
- The company says more than 750 organizations use Open Point globally.checked 21 Oct 2026
- Customization
- The platform can be configured with custom data fields, workflows, and branding.checked 8 Oct 2026
- Dashboards
- Interactive dashboards provide filters and reporting views for exploring and sharing engagement data.checked 21 Oct 2026
- Data residency
- The company says customer data and backups are stored within the customer’s jurisdiction or the closest acceptable location, according to data residency requirements.checked 8 Oct 2026
- Documentation
- The help center includes getting-started, enterprise administration, communications, mobile, training, bulk tools, services, API, security, billing, release, and reporting sections.checked 21 Oct 2026
- Engagement tools
- Community engagement tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums.checked 8 Oct 2026
- Hosting and residency
- Open Point uses Amazon Web Services and Microsoft Azure and says customer data and backups are stored in the customer’s jurisdiction or an acceptable nearby location.checked 21 Oct 2026
- Integrations
- The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations, and says API integration options are available.checked 8 Oct 2026
- Intended users
- The company describes the platform for organizations including governments, utilities, transportation, energy, and infrastructure teams.checked 8 Oct 2026
- Limit: pricing transparency
- An independent comparison says Open Point publishes no prices and requires a sales quote, adding time and friction to formal procurement.checked 21 Oct 2026
- Limit: reporting configurability
- An independent comparison says the Consultation Manager component has less documented reporting configurability and lacks custom dashboard creation, configurable report templates, and AI sentiment tools.checked 21 Oct 2026
The company
- Company founding
- LinkedIn lists Open Point as founded in 2005, while the company’s historical timeline says MySite was founded in 2003.checked 21 Oct 2026
- Company size and location
- LinkedIn describes Open Point as a privately held software-development company with 51–200 employees headquartered in Newstead, Queensland, Australia.checked 21 Oct 2026
- Funding/ownership event
- The company timeline records an Advent Partners investment in MySite in 2024 to support global growth and platform expansion.checked 21 Oct 2026
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